Deputy Director, Service Center
Department Of Homeland Security - Lincoln, NE

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The President has challenged cabinet Secretaries and senior Federal agency heads to create a government that is more citizen centered, results oriented, and market based. To achieve this vision within The Department of Homeland Security, we are searching for high caliber leaders who possess high standards of excellence and enjoy challenges and opportunities.

Note: Applicants who previously applied for this position under vacancy announcement EXSER/12-645927-CIS will not be considered under this vacancy announcement and must re-apply.

Who May Apply: Applications will be accepted from all groups of qualified individuals (All Sources).

Organizational Location: This position is located within the Department of Homeland Security, U.S. Citizenship and Immigration Services, Service Center Operations Directorate in Lincoln, NE.

USCIS may authorize a recruitment or relocation bonus (not to exceed 25% of basic pay) for an eligible selectee. A service agreement is required.

KEY REQUIREMENTS

U.S. Citizenship

Background Investigation TS/SCI

DUTIES:
U.S. Citizenship and Immigration Services (USCIS) is an agency within the U.S. Department of Homeland Security comprised of 15,000 Federal employees and contractors working in approximately 250 Headquarters and field offices around the world. We are responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities.

Our functions include:
  • Adjudication of immigrant visa petitions
  • Adjudication of naturalization petitions
  • Adjudication of asylum and refugee applications
  • Adjudication performed at Service Centers
As Deputy Director , Nebraska Service Center, you will share responsibility with the Director of the Service Center for planning, directing, managing, and coordinating the activities of the Center to include processing and adjudicating applications and petitions for immigration and nationality benefits and privileges. To support these functions, you will be responsible for related functions to include fraud detection, records operations, public information services, and operation of computer support systems and administrative support activities.

You will be responsible for developing and implementing policies, procedures, guidelines, and standards for the effective and efficient operation of all Service Center functions. You must be cognizant of and sensitive to the national political, social, economic, and national security conditions that impact the petitioners and applicants of immigration benefits. You will provide guidance and recommendations to senior agency officials and subordinates on advanced adjudication techniques and resolve critical problems in a thoughtful, timely and cost effective manner.

You will routinely interact with U.S. Citizenship and Immigration Services (USCIS); Immigration and Customs Enforcement; Customs and Border Protection; other Department of Homeland Security entities/officials; law enforcement and federal, state, and local judicial entities/officials; Congressional Members; foreign consulates; Department of State representatives; General Accountability Office representatives; stakeholders; and a variety of non-governmental and corporate leaders in the course of everyday activities.

As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility. For an overview of the diverse responsibilities USCIS carries out within the Government. Visit our website at www.uscis.gov .

QUALIFICATIONS REQUIRED:
To meet the minimum qualification requirements for this position, you must show in your resume that you possess the five Executive Core Qualifications (ECQs), the Technical Qualification(s), and other qualifications, as applicable, listed below.

We recommend that your resume emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.

Please do not submit separate statements addressing the ECQs and Technical Qualification(s).

Additional information on the Executive Core Qualifications is available at http://www.opm.gov/ses/recruitment/ecq.asp .

EXECUTIVE CORE QUALIFICATIONS

ECQ 1 -LEADING CHANGE: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this Executive Core Qualification (ECQ) is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2 -LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 -RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 -BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.

ECQ 5 -BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments. or international organizations to achieve common goals.

TECHNICAL QUALIFICATION

Expertise in managing immigration (or related homeland security) programs or other complex benefit application or adjudication programs (e.g., assistance, licensing).

Background Investigation: This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/ retention in the position. A security clearance is required as a condition of employment.

Drug Testing: This position has been identified as a Testing Designated Position under the USCIS Drug-Free Workplace Program. Satisfactory completion of the drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.

Probationary Period: You will serve a one-year probationary period unless you previously completed the probationary period in the SES.

HOW YOU WILL BE EVALUATED:
Our evaluation will be based on the information you provide. Verification of performance, suitability, and security information from reference checks will be taken into consideration when making offers of employment.

You will be evaluated on the quality and extent of your total accomplishments, experience, and education. Your application will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check. The USCIS Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB after selection and before appointment can occur.

BENEFITS:
Our Benefits Package: You will be eligible for performance bonuses of 5 to 20 percent of base pay for superior accomplishments. You will be covered by a defined benefit, contributory Federal retirement system. You may participate in a retirement savings investment plan that offers before-tax savings and tax-deferred investment earnings. You may select one of a variety of health plans and options under the GovernmentÂ’s Federal EmployeesÂ’ Health Benefits program and you may participate in the Federal EmployeesÂ’ Group Life and Long Term Care Insurance Programs. You will earn 26 vacation days and 13 days of sick leave per year. In addition, the Government observes 10 regular paid holidays each year.

OTHER INFORMATION:
Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.

Selective Service: If you are a male born after December 31, 1959 and selected for this position, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

Immigration Reform and Control Act: The Immigration Reform and Control Act of 1986 seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor .

USCIS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.

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