Under the direction and supervision of the Branch Manager, coordinates major branch activities of delivering strong customer sales and service, insuring compliance with operational policies and procedures and providing workflow direction to branch staff. Assists the Branch Manager in performing management duties, which may include any or all of the following: Completes human resources activities; schedules and assigns work to branch staff, reinforces standards for sales and service through training, development, motivation, and coaching of branch staff; responds to employee questions, concerns and complaints; maintains documentation of branch staff attendance, productivity, accuracy, and performance; coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
Must be able to work a flexible schedule including weekends (for branch locations open on Saturdays).
Your Career is Here.
- High school diploma or equivalent
- Four or more years of experience in operations and/or human resources activities
- Well-developed customer service skills
- Strong analytical and problem-solving skills
- Ability to identify and resolve/escalate problems
- Effective verbal and written communications skills
U.S. Bancorp (NYSE: USB) is a diversified financial services holding company and parent company of U.S. Bank, the nation's fifth largest...