Customer Support Representative
FLINT EQUIPMENT CO. - Ladson, SC

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Job Description:

Department:
Sales

Job Title:
Customer Support Representative

Reports To:
Sales Manager

Supervises:
N/A

Job Function:

Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience. Essential Duties:

1.
Performs follow-up calls at customer locations on complete goods and major parts and service sales.

2.
Addresses customer concerns and furnishes timely remedies to effectively and satisfactorily resolve the specific issue(s).

3.
Markets parts and service sales such as machine inspections, overhauls, standard job quotes and special parts promotions.

4.
Provides limited technical support where applicable.

5.
Profiles customer’s machines, vehicles and demographic information.

6.
Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership.

Skills & Qualifications:
  • 1-3 years experience in an agricultural-related role with involvement in activities such as sales, service, training or other related work.
  • Knowledge of database software, computer application systems and ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Solid oral and written communication skills.
  • High School diploma.

John Deere - 2 years ago - save job