Customer Care Account Services Specialist Job
Sprint - Rio Rancho, NM

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Position Title
Customer Care Account Services Specialist

Position Summary
Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain their service/relationship with Sprint. A working knowledge and understanding of the full suite of Sprint products, and services, and promotions is vital to this role.

The starting hourly rate of pay for this position is $11.06 to $13.00 based on experience.

Our current hours of operation are as follows:
Sunday- 7:00 a.m. to 10:00 p.m.
Monday- Friday 5:00 a.m. to 11:00 p.m.
Saturday- 6:00 a.m. to 10:00 p.m.

Experience navigating multiple computer screens and programs while interacting with customers.

Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

Basic Qualifications

- High School diploma or equivalent

- One year related work experience in a call center or customer service environment interacting with customers

- One year experience operating a computer in a Windows based environment

In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!

Sprint is a background screening, drug screening, and E-Verify participating employer. We are an Affirmative Action and Equal Opportunity Employer, M/F/D/V.

Job Category
Call Centers

Work City
Rio Rancho

Work State
New Mexico

NMRIRC - Rio Rancho, NM PCS Call Center

4300 Sprint Blvd Ne

United States

About this company
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Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With more than $26...