Credit Card Operations Manager
Silicon Valley Bank - Tempe, AZ

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Plan, direct, organize and control the day-to-day activities of the business credit card (and World Consumer Elite) core operations team driving achievement of excellence in quality of service levels and overall client experience. This includes, but is not limited to, training, opening accounts, account servicing and maintenance. Create procedures and ensure processes are documented and staff are appropriately trained. Produce management reporting on team and product results. Monitor and coach the team on all responsibilities including client service calls, opening and ongoing maintenance of accounts and on meeting/exceeding established service levels. Provide training and feedback to internal clients regarding products and processes. Act as "Champion" of process improvements, always looking for ways to accomplish tasks cheaper, smarter and more efficient.

Skills and Requirements:
3-5 years Credit Card operations experience, with a minimum of 2 years managerial experience.
Strong people management skills including, coaching, mentoring and performance management.
Project management and organizational skills, including creating and managing work plans, hosting calls, resolving issues, etc. Advanced knowledge of all Microsoft applications required.
Demonstrated track record of determining and executing on process efficiencies designed to improve workflow and client experience.

About this company
30 reviews
SVB Financial Group is the holding company for Silicon Valley Bank, which serves emerging and established companies involved in technology,...