Customer Service Rep- Louisiana
NACHURS ALPINE SOLUTIONS - Saint Gabriel, LA

This job posting is no longer available on NACHURS ALPINE SOLUTIONS. Find similar jobs:Customer Service Representative jobs - NACHURS ALPINE SOLUTIONS jobs

DESCRIPTION

POSITION SUMMARY

The Customer Service Representative is responsible for order processing, invoicing, correspondence preparation and fulfilling customer needs to ensure customer satisfaction.

JOB RESPONSIBILITIES

  • Confer with customers in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Resolve customers' service or billing complaints/inquiries according to company policy or forwarding to Customer Service Manager for management review/approval;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Responsible for all accounts receivable and billing;
  • Assist with inventory and dispatching
  • Other duties as assigned
EDUCATION AND EXPERIENCE REQUIREMENTS

  • 2 year Associate's degree required and 2 years experience preferred.
  • Excellent Microsoft PC office application skills, ie: Word, Excel, Outlook.
  • Excellent verbal and written communication skills.
  • Attention to detail a must.
Nachurs Alpine Solutions is an affirmative action/equal opportunity employer. M/F/D/V
Qualified Veterans are encouraged to apply.