Guest Services Coordinator
Yacht Haven Grande USVI - St Thomas, VI

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The primary responsibility for the Guest Services Coordinator is the supervision and service for the Yacht Haven Grande Welcome Center/Luggage Check.

Duties and Responsibilities · Maintaining the Center’s cleanliness and order
· Appropriately represent Yacht Haven Grande with a friendly, helpful and professional demeanor
· Assist visitors with checking their luggage, including storing luggage & providing the visitor with a luggage claim check.
· Answer visitors’ questions regarding YHG and/or St. Thomas.
· Recommend YHG restaurants and shops as primary resources for Center visitors.
· Marketing the services of the Welcome Center/Luggage check to hotels concierges in St. Thomas and St. John
· Insuring that marketing collateral from YHG tenants and YHG are neat, orderly and in good supply
· Take proactive measure to insure that marketing collateral is available for Royal Caribbean &Celebrity on-board personnel
· Order additional Yacht Haven Grande promotional material when necessary
· Provide event coordination support for Yacht Haven Grande events as required
· Create a press list for Yacht Haven Grande Press releases
· Write and distribute press releases as requested by Director of Marketing
· Coordinate on-property promotion, including insuring that ads are rotated where applicable, collect information for monthly calendars, distribute memos and other items as requested by Director of Marketing and other YHG management.
· Assist Director of Marketing with all aspects of YHG marketing on request.
Skills Required

Skills and Educational Requirements · Highly flexible with the ability to multi-task
· Highly motivated, self-starter
· Excellent oral and written communication skills
· Highly committed to providing outstanding customer service
· Excellent multitasking abilities
· Ability to handle stressful situations with aplomb
· Technological skills including, MS-Word, Excel, PowerPoint,
· Familiarity with use of social media to achieve business objectives
· Other assignments as required
· Ability to work weekends and holidays as necessary
· Must have own transportation
· Must be able to lift and maneuver luggage