Facilitates resolution of participant calls via inbound phone a nd direct interaction with case managers, site supervisors a nd MAXIMUS management a t multiple sites.
Provides detailed documentation on participant calls a nd resolution.
Responds to needs, questions a nd concerns of internal a nd external customers.
Maintains a positive, clean, a nd friendly environment in the office.
Enters data into software programs a nd creates a nd maintains programmatic reports.
Complies with current a nd updated policy a nd procedures.
Facilitates completion of required surveys.
Responds to phone calls a nd voicemail routinely throughout the day.
Provides a dministrative a ssistance to internal a nd external customers.
A ssists participants with the job search process.
Works closely with CMII staff to ensure participant barrier resolution, successful participation, employment verification a nd consistent documentation.
Monitors participation a nd other related program a ctivity referrals
Contacts participants a nd/or employers on a daily, weekly, monthly basis a nd documents interaction a nd outcome
Creates, a nalyzes, a nd modifies reports, a s needed.
Ensures compliance with a ll contractual, state, federal requirements.
Performs other duties a s a ssigned by management.
The Ideal Candidate will Possess the Following A dditional Education, A bilities, a nd Experience:
High School diploma, GED, or equivalent certification
A t least one year experience in a nalysis of data, quality improvement, a nd/or case management in employment a nd training, economic support, or similar field
Strong knowledge of TANF, JOBS, food stamps, Medicaid, a nd child care
A ttention to detail, excellent organizational, interpersonal, written, a nd verbal communication skills
a bility to perform comfortably in a fast-paced, deadline-oriented work environment; a bility to successfully execute many complex
tasks simultaneously; a nd a bility work a s a team member, well a s independently, including a track record of interacting with a ll levels of staff,management a nd/or government.
Minimum intermediate skill level (knowledge a nd experience) in use of personal computers a nd related software a pplications
with Microsoft Word, Excel, a nd A ccess programs, Visual Basic a nd Microsoft Reporting
Preferred qualifications include bilingual capabilities
MAXIMUS (NYSE: MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.
Education Required: High School Diploma or GED
Education Preferred: A ssociates a nd/or Bachelors degree from a n a ccredited college or university
Technical Skills / Knowledge Preferred: Bilingual capabilities preferred
Subject Matter Expertise/Experience Required : 0 - 2 years of related job experience
Subject Matter Expertise/Experience Preferred : Experience working with culturally/linguistically diverse a nd disadvantaged populations in a courteous a nd effective manner
Personal/Soft Skills: Organizational, interpersonal, written, verbal a nd communication skills, a bility to perform comfortably in a fast-paced, deadline-oriented work environment, a bility to successfully execute many tasks simultaneously, a bility to work a s a team member, a ttentional to detail, a s well a s independently a nd a bility to work under standards- based performance measures
Duties / Responsibilities:
1. Respond to inquiries related to various customer service a ctivities
2. Participate a s necessary in specialized projects, work groups a nd committees a imed a t evaluating project needs, improving services, a nd implementing new service strategies
3. Ensure work a rea is secure of confidential materials, organized, a nd fully stocked of a ppropriate paperwork a t the beginning a nd end of each shift
4. Initiate outbound calls a nd respond to incoming customer calls in order to a ssist internal a nd external clients
5. Maintain a ccurate case records for the participant, both hard copy a nd in computer information systems
6. Submit reports a s directed by management
7. Perform other duties a s may be a ssigned by management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short a nd Long Term Disability Insurance
Life/ A ccident Insurance
Flexible Spending A ccounts (FSA)
401(k) Retirement Plan with company match
Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance (pet ins., a uto ins., legal plan, long-term care ins, a nd credit union).
MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and...