Under direct supervision of the Branch Manager, will ensure a proactive approach to account management through leadership and communication while protecting the Company’s revenue stream and in accordance with Service Department goals and objectives.
Responsible for maintaining a well-staffed team of Route Managers for the appointed districts ensuring timely daily departures of routes with complete loads and accurate accounting of product. This requires complete and continuous coaching and training of staff and ensuring professionalism, policies and procedures are followed in all areas of responsibility.
Perform regular written performance evaluations of Route Managers ensuring baseline requirements are met. Measure progress by ensuring target goals are met or exceeded in the areas of renewals, lost customer avoidance, loss and damage identification and additional business.
Create and maintain a safe environment with awareness and enforcement of work and traffic safety at all times.
Collaborate with the sales and production departments in development of new product and processing procedures to meet customer needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Supervise and direct 3 to 5 Route Managers serving 400 to 600 customers. Responsible for developing, training, and retaining staff, taking a leadership role in any and all areas of supervision including enforcement of policies and procedures, conflict resolution, customer relations and communication.
Focus on maintaining an aggressive proactive rather than reactive approach to providing service and attention to our customers to reduce or eliminate concerns and complaints regarding product performance, services and warranty obligations.
Assist with the collections of outstanding monies due the Company from its customers to maximize revenue and minimize debt.
Respond to and resolve customer issues. Develop and coordinate the implementation of new strategies to retain and gain market share.
Ensure that route paperwork is complete, accurate and forwarded to the office in a timely manner.
KNOWLEDGE, SKILLS AND ABILITIES :
Education and Experience :
Other Qualifications and Equipment Utilization :
- College Degree is required. (In rare cases, equivalent work related experience may be substituted.)
- Proven success as a supervisor/manager.
- Demonstrated skills in customer service, sales and customer retention.
- Proven ability to negotiate on multiple levels (contracts, customer relations, etc.).
- Cash flow management.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS :
- Strong leadership and communication skills
- Team building skills
- Clean driving record
- DOT medical card certifiable
- Requires the ability to use the telephone and computer
- Proficient in daily use of Microsoft Word and Excel
Will be required to lift and carry up to 75 lbs. repetitively throughout the day as required. Stand and walk frequently throughout the day, frequent bending, and continuous use of hands and arms for handling, reaching and moving product.
Compensation: Based on Experience
Since 1938, General Linen Service has been providing quality linens and uniforms to healthcare, hospitality, and industrial customers across...