Courtesy Officer
Boxer Property Management - Houston, TX

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Job Purpose: Under general supervision, this position provides a visual security presence to ensure that visitors have a safe and pleasant experience while visiting the building.

Job Duties and Responsibilities:
  • Ensure the safety of guests, employees and company assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental standard operating procedures
  • Promote positive and courteous public relations to all tenants, visitors and guests
  • Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and company assets; monitor visitor activities
  • Gain and maintain proficiency with life safety system and central security panel of buildings
  • Prepares reports based upon observations, information and occurrences to ensure compliance with departmental standard operating procedures
  • Communicate with supervisor or manager on safety issues
  • Tour properties and monitor building operations
  • Maintain daily logs and shift reports
  • Adhere to Security Policies and Procedures manual
  • All other duties as assigned

Knowledge, Skills and Abilities:
  • Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Publisher)
  • Thorough knowledge of all emergency equipment, including but not limited to fire alarm systems, fire pumps, access systems, water risers, cutoff valves and electrical circuits
  • Advanced customer service skills to diplomatically communicate with customers
  • Ability to multi-task, prioritize and work efficiently; excellent attention to detail
  • Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers
  • Ability to work independently, self-starter, energetic
  • Ability to demonstrate good common sense and sound judgment
  • Ability to perform at high levels in a fast paced ever-changing work environment
  • Ability to anticipate work needs and follow through with minimum direction

Education and Experience:
  • High school diploma or GED equivalent required
  • 2+ years of related experience
  • Prior experience in law enforcement, military and/or security preferred
  • Non-Commission license

Other Qualifications:
  • Must pass a pre-employment background check and drug screen
  • Employee must have reliable transportation to and from work each day

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