Customer Service Associate IV
International Paper - Olathe, KS

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The successful customer service associate will performs the following

responsibilites:

• Use proper telephone etiquette and techniques to answer customer

service calls in a timely, polite and professional manner.

• Efficient in responding to customer and sales reps questions

pertaining to orders, product availability, price and delivery.

• Provide pricing for orders and inquiries on the basis of sales rep

guidelines, price rules, and/or personal market awareness.

• Work proactively to suggest available alternatives, other grade

choices, alternate warehouse availability, and encourage add-ons to

all orders.

• Locate and expedite orders. Follow through on all promised

deliveries to assure customer satisfaction.

• Process requests for credit and returns in a timely manner.

• Work with a high degree of accuracy while entering orders into the

system. Assure that all details for the proper handling of each order

are clearly indicated in order entry.

• Interact positively with customers, local divisions, account

mangers, sales reps and other internal employees to resolve issues.

• Packaging knowledge desired.

• Other duties as assigned.

Requirements
Essential
Preferred

Qualification
Proficiency
Qualification
Proficiency

Business Knowledge

Distribution

Expert

Degrees

High School General Studies

Diploma/GED

Functional Experience

Customer Service Experience

3 years

Software

PC Software-Microsoft Office

Proficient

Use

MAX

Proficient

International Paper - 23 months ago - save job
About this company
508 reviews
For International Paper (IP), business is a global paper chase. It is one of the world's largest manufacturers of printing papers....