Solutions Architect Manager II
iCore Networks - McLean, VA

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Provide daily management and oversight of the Solutions Architects; responsible for the implementation of customers. Manage and improve the implementation process to ensure installs are timely and error free.

Essential Duties and Responsibilities :
Supervise Solution Architects staff.

Responsible for driving installs metrics and intervals, both internal and external.

Escalation point for implementation and customer install issues.

Manage and/or assist in large project installations.

Provide management reports and tracking of installs.

Own and continuously improve the Solutions Architects installation process.

Provide training and continued development of Solutions Architects.

Correspond with other departments and management on issues.

Work on special projects as directed by management

Required Skills

Bachelor’s degree required

5+ years experience managing a team

Telecom project management

Strong telecommunications background preferably with telephony and softswitch emphasis

VoIP systems exposure with knowledge of SIP protocol

Excellent oral and written communication skills required

Great interpersonal skills

Required Experience

iCore Networks - 2 years ago - save job
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