Temp to Perm Position
Qualifications: The following are preferred or desired unless specifically stated:
- High school graduate or equivalent required, AS degree preferred
- Must be mechanically inclined and like to take things apart and put them back together
- A+ Certification or related AS degree, or equivalent experience preferred
- Minimum 1 year Point of Sale repair and IT equipment repair experience desired
- Minimum 1 year technology help desk or IT support experience preferred
- Low voltage voice and data cabling experience
- Demonstrated understanding across all technologies in using advanced troubleshooting techniques, including the use of Digital Multi-Meters and CAT5 cable testers combined with proficiency in repairing technology hardware to the sub-assembly level
- Good verbal and written communication skills
- Excellent customer service, problem solving and technical troubleshooting skills
- Good written documentation skills required to provide accurate notation, billing, and parts order information
- Must possess a strong sense of urgency in managing both Service Level Agreement (SLA) repair and inventory turn times
- Ability to work in adverse repair/installation environments
- Must possess ability to work independently as needed while being a strong team player
- Must pass pre-employment background checks to include; criminal background, drug screening, Motor Vehicle Record
- Must be physically able to lift and carry up to 50 pounds and sit for extensive periods of time while driving
- Position requires technicians be willing and available to work evenings, weekend, holidays and “on-call” to support retail clients
Key Responsibilities will include:
- Provide exceptional customer service, troubleshooting, maintenance, repair, and recovery of failed IT hardware and Point of Sale Equipment in live retail and office environments
- Edit all aspects of trouble tickets assigned to the work zone
(Includes providing comprehensive notes / resolution information / equipment information / closure detail)
- Order and record usage of parts for all completed tickets with accuracy and timeliness
- Provide trouble ticket billing information when required
- Maintain spare and parts inventory in company provided vehicle for multiple customer environments
- Maintain constant adherence to Inventory Control practices and standards
- Keep vehicle orderly, clean and maintained in accordance with company and manufacturer recommended maintenance schedules.
- Maintain a safe driving record
Additional Responsibilities may include, but are not limited to:
- Complete ad hoc IT hardware installation tasks as needed
- Complete project-based IT hardware installations as needed
- Complete staging / integration services of IT hardware as needed
- Support low voltage cabling projects as needed
- Installation or cabling projects may require travel
- Extensive driving required in company provided vehicle
- May be assigned other duties as needed
Compensation: Wage commensurate with experience and qualifications (Grade 12).This position is classified as non-exempt hourly.
TOLT IS AN EQUAL OPPORTUNITY EMPLOYER.
Tolt Service Group - 7 months ago
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9 reviews
The Tolt Service Group is a single source provider of managed services for all of the technology equipment within the four walls of your off...
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