Regional Service Technician I
Tolt Service Group - Manchester, NH

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Temp to Perm Position

Qualifications: The following are preferred or desired unless specifically stated:

  • High school graduate or equivalent required, AS degree preferred
  • Must be mechanically inclined and like to take things apart and put them back together
  • A+ Certification or related AS degree, or equivalent experience preferred
  • Minimum 1 year Point of Sale repair and IT equipment repair experience desired
  • Minimum 1 year technology help desk or IT support experience preferred
  • Low voltage voice and data cabling experience
  • Demonstrated understanding across all technologies in using advanced troubleshooting techniques, including the use of Digital Multi-Meters and CAT5 cable testers combined with proficiency in repairing technology hardware to the sub-assembly level
  • Good verbal and written communication skills
  • Excellent customer service, problem solving and technical troubleshooting skills
  • Good written documentation skills required to provide accurate notation, billing, and parts order information
  • Must possess a strong sense of urgency in managing both Service Level Agreement (SLA) repair and inventory turn times
  • Ability to work in adverse repair/installation environments
  • Must possess ability to work independently as needed while being a strong team player
  • Must pass pre-employment background checks to include; criminal background, drug screening, Motor Vehicle Record
  • Must be physically able to lift and carry up to 50 pounds and sit for extensive periods of time while driving
  • Position requires technicians be willing and available to work evenings, weekend, holidays and “on-call” to support retail clients
Key Responsibilities will include:
  • Provide exceptional customer service, troubleshooting, maintenance, repair, and recovery of failed IT hardware and Point of Sale Equipment in live retail and office environments
  • Edit all aspects of trouble tickets assigned to the work zone
(Includes providing comprehensive notes / resolution information / equipment information / closure detail)

  • Order and record usage of parts for all completed tickets with accuracy and timeliness
  • Provide trouble ticket billing information when required
  • Maintain spare and parts inventory in company provided vehicle for multiple customer environments
  • Maintain constant adherence to Inventory Control practices and standards
  • Keep vehicle orderly, clean and maintained in accordance with company and manufacturer recommended maintenance schedules.
  • Maintain a safe driving record
Additional Responsibilities may include, but are not limited to:

  • Complete ad hoc IT hardware installation tasks as needed
  • Complete project-based IT hardware installations as needed
  • Complete staging / integration services of IT hardware as needed
  • Support low voltage cabling projects as needed
  • Installation or cabling projects may require travel
  • Extensive driving required in company provided vehicle
  • May be assigned other duties as needed
Compensation: Wage commensurate with experience and qualifications (Grade 12).This position is classified as non-exempt hourly.


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