Customer Care Assistant
Xerox Services - Johnstown, PA

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Title: Customer Care Assistant
Location: United States-Pennsylvania-Johnstown
Job Number: 13004178
TMS Health, A Xerox Company, is the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.

*** INTERVIEW TODAY, START MARCH 4TH!!! *****

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today!

MUST BE AVAILABLE TO WORK WEEKDAY SHIFTS BETWEEN 11:30 AM TO 10:00 PM AND ONE WEEKEND DAY EACH WEEK.

General Objective:
Call Handling/Data Entry - Customer Support/Order Processing - Professionally handle all inbound calls from potential or existing customers for the clients we represent. Provide excellent customer service along with accurate and appropriate information to every caller. Handle all calls according to client specifications including but not limited to using computer systems, manual documentation and training resources.

Primary Job Responsibilities:
. Ensure high quality of service by effectively communicating with customers.
. Understand TMS systems and accurately enter all information into systems, ensuring data integrity.
. Provide timely resolution for all customer issues, concerns, and/or questions using scripted responses.
. Escalate priority issues including medical questions and Adverse Events (AE) as needed to appropriate resource.
. Project a professional company image through all phone interactions.
. Display a positive attitude and customer focus.
. Maintain adherence to HIPAA compliance guidelines at all times.
. Adhere to schedule including lunch and breaks.
. Maintain all training materials related to client, keeping current with updates provided by the training department.
. Adhere to all company policies and guidelines.
. Other duties as assigned.

Qualifications:
. Previous customer service or call center experience preferred.
. Strong customer service skills.
. Exhibits professional behavior.
. Effective verbal and written communication and listening skills.
. Ability to work effectively without supervision.
. High degree of data entry accuracy and attention to detail.
. Computer literate and keyboard proficient with basic knowledge of Microsoft Office including Word, Excel, and Outlook.
. Ability to establish relationships while maintaining brand integrity.
. Ability to learn and retain medical information.
. Keen ability to provide scripted responses.
. Exercise good judgment skills.
. Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously.

Education:
. High school diploma or GED equivalent required.
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail toaccommodations@xerox.com.
Virtual/work from home? No

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