Sr. Manager, Service and Support
Intuit - Tucson, AZ

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Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's “100 Best Companies To Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award winning culture while creating breakthrough solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.

Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 8,000 entrepreneurial employees have brought more than 250 innovations to market -- from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, Intuit Healthcare Solutions, big data, SaaS, PaaS and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Intuit's

Financial Management Solutions

(FMS)

, a division of the Small Business Group offers our Flagship Quickbooks product in desktop, web and mobile offerings, as well as innovative 3rd party apps that integrate with Quickbooks via our Intuit Partner Platform. We improve the bottom line of small business by helping them start, run and grow their businesses, with EASE.

CHECK OUT WHAT IT IS LIKE TO WORK IN THE SMALL BUSINESS GROUP

http://www.youtube.com/watch?v=8xe6x8dLesc&feature=related

Come join the "

QuickBooks Online Customer Care team

" as a "Sr. Manager, Service and Support". Customer Care is focused on helping our QuickBooks customers quickly resolve any issues or questions they may have in a caring, delightful way.

We are looking for Intuit customer ambassadors who can live and breathe our Intuit values and are passionate about delivering the very

best customer experience.

Responsibilities

·

Maintain an acceptable level of performance against key business outcomes.

·

Must have leadership ability in order to adapt to changing demands, priorities, and validating changes with management.

·

Continuously assesses and improves processes within their scope, including the impact on the upstream and downstream groups, and recommends improvements in processes which they interact.

·

Makes timely decisions based upon a mixture of information, analysis, experience, and judgment, explicitly state criteria for decisions.

·

Supports experimentation and accepts occasional setbacks or failures.

·

Fosters a calming influence in others in tense or stressful situations.

A leader teacher: continuously leads through teaching.

·

Establish effective partnerships with other business units and/or cross-functional teams to improve the overall customer delight.

·

Ensuring the organization is delivering for customers, upholding the Intuit brand.

·

Provide and manage accurate, efficient resolutions to complex escalated customer issues.

·

Develop high performing teams by diagnosing, understanding and facilitating team dynamics.

Qualifications

Must have 4+ years experience working in a large scale or customer support operation.

Must poses Customer focus with the highest standard for delivering value and exceeding customer expectations.

The ability to coach teams on the inevitability of change and accordingly to the need of adapt tactics.

The ability to learn from successes and mistakes applies the feedback and makes the lessons relevant to others.

Strong analytical skills and the ability to quickly assess performance identify opportunities and implement solutions.

Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do! Check out all of our career opportunities at:

http://jobs.intuit.com/

. Intuit is an Equal Opportunity Employer.

Be yourself. Be Intuit.

Job

Technical Support

Primary Location

United States of America-Arizona-Tucson

Schedule

Full-time

Intuit - 18 months ago - save job - block
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Intuit knows that good accounting takes more than a pocket calculator. The company is a leading developer of software used to manage...