Customer Engineer II-Charolette NC
Title: Customer Engineer II
Location: Charlotte, NC
To provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. To have ownership of customer problems or incidents until the situation has been resolved to the customer’ satisfaction and or in compliance with agreed upon Service Level Agreements.
Duties and Responsibilities:
You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include installation, software support, network management, hardware maintenance and multi-vendor maintenance. Primary services include installation, software support, network management, hardware maintenance and multi-vendor maintenance. Tier II/III workload should be greater than 40% of overall workload. Local candidates STRONGLY preferred
1-3 years of POS/ATM repair experience in a customer field environment
Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products
Systems Architecture (e.g., Client/server architecture, Web based systems)
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
Database management systems (e.g., SQL interfaces, remote data)
Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Americas-United States-North Carolina-Charlotte
Mar 4, 2013, 12:00:00 AM
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