Responds to a high volume of customer inquires about products and services. Follows standard scripts and procedures regarding services. Acts as a subject matter expert for one of the following: Electronic Banking, Revolving Credit, IRA, Credit or Support.
High school diploma or equivalent, Bachelors degree and 2 years of call center or banking experience preferred. Customer service and sales ability preferred. Thorough knowledge of bank products, services, policies and procedures.
Provides high quality customer service to incoming internal/external Regions' Electronic Banking customers (Quality defined by Quality Assurance/Gallup).
Acts as Subject Matter Expert for product and process to branches, LifeLine and other LOB associates.
Analyzes, diagnoses and resolves internal/external customer issues related to eBanking products and services.
Follows through on internal/external customer and associate inquiries, requests, complaints; resolves issues promptly.
Builds and expands customer relationships by identifying needs.
Continually develops and improves skillset/knowledge.
Offers Regions products/services that will further meet the customer banking needs.
Other duties as assigned.