Intern - Linux Technical Support
Suse - Provo, UT

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Internship to work in technical support assisting Novell customers using SUSE Linux Enterprise Server (SLES) products.

Required Skills :
  • Ability to provide accurate and timely resolutions to customer issues over the phone or electronically

  • Outstanding customer service skills

  • Pursue quality and continuous improvement

  • Excellent analytical, interpersonal, communication, and technical writing skills are necessary

  • Ability to analyse complex issues and alternative solutions, making logical decisions based on overall customer needs

  • Ability to prioritize tasks and manage time efficiently

  • High level of initiative and self motivation

  • Strong background in administering and troubleshooting Linux
    • Specifically, Novell / SuSE will consider candidates that posess the following Linux knowledge and skills
      • Basic Linux command line utilities

      • File system navigation and management (EVMS, LVM, ReiserFS, EXT3, troubleshooting and repair)

      • Boot process, including GRUB

      • Installing third party drivers during the installation process

      • Assigning rights and access

      • Linux Kernel (modules, initrd, sysctl, kernel tuning, parameters)

      • Hardware (Interrrupts, I/O, etc)

      • Memory utilization issues (cache, VM, tuning, huge pages, overcommit)

      • iSCSI, OCFS2 and SANs

      • Linux HA clustering (shared disk, Xen DomU, DRBD, OCFS2 integration)

    • Also, a working knowledge of Novell specific technologies written for Linux is desirable, including
      • Xen (explained, networking)

      • Open Enterprise Server (NSS and EVMS, NCS Clustering, and mixed clusters)

      • Use of administrative tools - YAST, RPM, Rug, iManager

      • DFS and archiving versioning
Duties and Responsibilities:
  • Troubleshoot and resolve complex, critical and sensitive support issues over the phone and electronically. This could include on-site visits.

  • Document solutions to known issues.

  • Management status and activity reporting to customer and Novell

  • Availability to occasionally be on call after hours and on weekends

Minimum Qualifications :
  • Actively working toward a bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or similar technical field. Must be attending school full-time to qualify for internship.

  • Experience with all versions of SLES

  • Programming experience preferred

  • CLP, CLE certification and/or practical experience with Linux is strongly desired

  • CNE, CDE certification and/or practical experience with Novell NetWare is desired

  • Extensive PC experience required

  • Experience with multiple network operating systems such as NetWare, Linux and Windows is required

  • Ability to travel to customer's locations and resolve technical issues while maintaining good relationships with customer and Novell / SuSE is required


Skills Required


About this company
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With more than 340 employees, SuSE Linux AG is one of the world's largest Linux specialists. Thanks to its stability and quality, SuSE Linux...