Systems Integration and Support Engineer
Clearleap - Atlanta, GA

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About Us: Clearleap is a rapidly growing technology company that is changing the way people watch television. Our next generation software products allow TV networks and video service providers to manage and deliver video to all four screens. Our founders are internet and digital video pioneers with successful entrepreneurial and M&A track records – and our team is quickly growing. Clearleap is committed to hiring talented, dedicated, and creative individuals that are looking for a rewarding and challenging career opportunity – and we need you!

The Role: The systems integration and support engineer will assist with the integration and management activities of video systems, hardware, and software. The position will also handle customer support of various technical issues. The ideal candidate will have a good understanding networking and Linux system concepts.

Key Responsibilities Include:
  • Customer facing email/phone support dealing with various levels of technical complexity
  • Installing, configuring, and maintaining internal development and test systems
  • Provide technical assistance and remote troubleshooting support as part of an on-call rotation
  • Give feedback on outstanding issues to engineering and product teams
  • Actively participate in a program of continuous improvement of operational documentation
  • Proactive operational monitoring and first level support of Linux, Apache and Tomcat systems
  • Daily review of system logs to ensure system and application security and continuity
Experience / Skills Required:
  • Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, personal accountability, and communication skills (both verbal and written)
  • Strong ability to multi-task multiple competing priorities
  • Strong customer-focus attitude
  • Working knowledge of Linux/Unix system administration skills with understanding of basic network administration
  • Working knowledge in Internet technologies such as XML , web servers, and other Internet/network-related protocols
  • Strong hardware and software troubleshooting skills
  • Ability to digest technical information and present in a non-technical manner
  • Eagerness to solve problems and learn new technologies
  • Strong knowledge of one or more of the following: Bash, Java, Groovy, Python, or C
  • Strong Operating Systems knowledge ( UNIX i.e. Linux, OSX , and/or Solaris)
Additional Preferred Skills and Experience:
  • Experience with Gentoo
  • Knowledge of networking technologies, e.g. routing, cidr, vlans, acls
  • Experience with virtualization technologies ( KVM , OpenVZ or Virtualbox)
  • Database experience preferred (postgreSQL), but not required
  • Competitive salaries
  • Company subsidized medical, dental, and vision coverage with no waiting period
  • Company paid for life, short term and long term disability insurance
  • 401(k) and stock option programs
  • 15 days of vacation in the first year
  • 8 paid holidays and 2 floating days
  • Free lunch Wednesdays
  • All the Red Bull you can drink + soda and snacks galore
  • Telecommute days
  • Gym membership reimbursement
  • 3 skateboards, 1 foosball table, and 1 air hockey table
  • Regular fantasy sports leagues competitions (with prizes!)
We offer a flexible, exciting, and entrepreneurial work environment and look forward to you joining our team!