Customer Service Specialist 2 (TG05) 01280 (TR)
State of Washington - Tacoma, WA

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Our Vision is:
Safe, healthy individuals, families and communities

Our Mission is:
The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships.

Our Values are:
Excellence in Service
Collaboration and Partnership

The Department of Social and Health Services, Economic Services Administration (ESA), Community Services Division (CSD) is recruiting to fill one (1) Customer Service Specialist 2 position within the Pierce North CSO located in Tacoma.


Duties include but are not limited to:

Act as liaison between customers and agency.
Escorts clients and other customers throughout the office.
Read, understand, and interpret agency administrative policy and procedures to complete assigned tasks.
Issue EBT Quest Cards to customers using JP Morgan, Barcode, @EBT Pools and Over the Counter Card Scanner.
Account for blank EBT cards, bus tickets, and other negotiable instruments such as returned warrants.
Provide EBT Technical assistance.
Responsible for EBT inventory.
Sort and distribute incoming mail.
Uses a personal computer and multiple computer applications.
Uses a wide variety of automation systems including ACES, Barcode, EBT, Outlook, Internet Explorer, and Microsoft Office products.


An Associate’s degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor’s degree; OR equivalent experience providing assistance to customers regarding inquiries, complaints or problems

Ability to work communicate with a diversified segment of the local population.
Must be able to effectively communicate with management, peers, clients, and the public as required to carry out the assigned duties of the position.

Supplemental Information:


To be considered you must apply online at . Use reference number 01280 when searching for the job announcement.

SPECIAL NOTE: Attention to detail is important to the successful completion of your application for this position.
* Carefully review your application before submitting .*
You may NOT reapply to this posting for 30 days

Please note that initial screening will be solely based on the contents and completeness of the “work experience” section of your application in NeoGov. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants.

**If selected for an interview, you will be required to provide proof of your highest level of education completed.**

NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment.

The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5804. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Should you have questions about completing the online application, please contact the recruiter at 360-725-5804 or for faster service, email:

If you have questions regarding this position, please call Amanda Evans 253.983.6641 .
(Position TG05)

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