Fulfillment Technical Support Representatives are responsible for providing service to both internal and external customers in resolving issues regarding parts through direct contact with sales and other departments within Mouser to assist in the decision of buying, selling, and providing quality technical assistance to ensure effective customer service.
In addition, providing electronics knowledge and expertise to other staff and offering guidance on identifying parts, helping with bin checks of a technical nature, providing assistance on returns, and providing basic component training to appropriate staff.
Provides technical assistance to the Fulfillment team. Interacts and communicates effectively with warehouse, sales and other Mouser departments. Able to discern appropriate communication style to utilize in each situation or with each person. Uses good judgment and analyzes the impact of decisions and responses before execution.
Must be detailed and thorough in work habits with the ability to multi-task.
Supports and participates in company total quality process and represents the company in a professional manner. Demonstrates a positive team-oriented attitude and approach toward work. Highly effective communication skills with all levels of individuals and groups inside and outside the organization with strong presentation skills. Confidential and trustworthy.
Works with minimum supervision and makes independent decisions, while demonstrating a strong sense of urgency and flexibility. Exhibits strong analytical, organizational and time management skills. Maintains regular attendance at work, an essential part of the job.
Delivers training in variety of formats: presenting to class, one on one, or via electronic communication. Possess strong analytical, problem solving and negotiating skills.
EDUCATION & EXPERIENCE
High school degree or equivalent; 2 year related technical degree or equivalent work experience in electronic engineering or technology is preferred.
SKILLS & CERTIFICATIONS
Exhibits understanding of technical specifications of semiconductor, electromechanical and optoelectronic components
Proficient PC experience in a Microsoft Windows environment: Internet, Microsoft Word, Excel, Outlook and other software.
Skills evaluation: Math 80%, Spelling 80%, Excel 70% and Typing 35 WPM.
Good written and clear verbal communication on the telephone or in person to ensure service excellence to customers both internal and external.
Mouser Electronics - 2 years ago
Mouser Electronics, a subsidiary of TTI, Inc., is part of Warren Buffett's Berkshire Hathaway family of companies. Mouser is an...