Why work for SSA? SSA is searching for individuals who are eager to help others and reach their own potential at the same time. You can be a vital part of the SSA team that assists millions of retired and disabled workers, their dependents, and survivors. Serving people from all walks of life, you will assist individuals in establishing entitlement to benefits under Social Security programs. Join SSA and make a difference in people's lives and your own!
Temporary appointment is Ineligible for health benefits, Federal retirement plan, 401K-style Thrift Saving Program, life insurance, flexible spending accounts for medical and dependent expenses, supplemental vision and dental plans.
What is the position?
Once selected for the Service Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. As the first point of contact, you are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on SSA laws, rules and regulations. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.
These positions are located in the SSA, Field Office, Tulsa, OK .
What do we offer?
Highly motivated and diverse workforce;
Dynamic environment;
Competitive salaries;
Recognition for outstanding performance; and,
Generous leave policies including sick leave, vacation time, and paid holidays.
SSA ranked as one of the top 10 Best Places to Work in the Federal Government!
For more information, click on "Benefits and More Information" tab.
Other notes:
This vacancy is being filled on a Temporary basis; may be extended one additional year. However, will not be made permanent.
Additional identical positions may be filled by the selecting official from the certificate of eligibles for vacancies that occur during the processing of a particular recruitment bulletin.
Selective Service registration required for male applicants, unless exempt.
Selectees are required to complete a technical training class.
Temporary NTE One Year; will not be made permanent.
DUTIES:
Contact Representatives answer general and technical questions and provide information about SSA programs, process Social Security card applications, assist with the completion of forms, research and analyze benefit payment issues, and initiate contact with customers to obtain or clarify information.
QUALIFICATIONS REQUIRED: GS-5: Requires 1 year of specialized experience equivalent to the GS-4 level that demonstrates the ability to perform all or most of the following tasks: 1) Applying laws, rules or regulations and written guidelines; 2) Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives; 3) Performing administrative and clerical processes; using a computer to reconcile discrepancies; associate documents with related files/records, etc.; 4) Writing routine correspondence in response to inquiries and draft a variety of other written products; OR a bachelor's degree; OR 120 credits toward the completion of a bachelor's degree; OR a combination of education beyond the first 60 credits/90 quarter hours and the specialized experience described above. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period), you will be credited with 6 months of experience.
SUBSTITUTION OF EDUCATION: For more information on substituting education for experience, visit http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp
SELECTIVE PLACEMENT FACTOR: Meet and Deal Panel Interview: After meeting the qualifications noted above, you will participate in a panel interview to demonstrate your ability to serve the public. To receive further consideration, you must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the panel interview, you will not qualify for this job.
HOW YOU WILL BE EVALUATED:
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include oral and written communication, using computer systems and software, decision making, analysis and problem solving. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: View Assessment Questions
Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category .
BENEFITS:
Temporary appointment is Ineligible for health benefits, Federal retirement plan, 401K-style Thrift Saving Program, life insurance, flexible spending accounts for medical and dependent expenses, supplemental vision and dental plans.
OTHER INFORMATION: Selective Service : If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/
Social Security Administration - 13 months ago
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