Sirius Computer Solutions is a nationally recognized solution provider with a certified team of sales and technical professionals who have the skills, product knowledge and commitment to help clients develop and implement the right solutions to solve their business needs. You will be joining a company known for cultivating the best talent, providing a positive work environment, and offering a competitive compensation and benefits package designed to help our employees to thrive both personally and professionally.
The CAM Client Advocate is primarily responsible for CAM contract analyses, maintenance, and consolidation to achieve maximum effectiveness and satisfaction to Sirius’ customers as well as maintain compliance with Sirius’ vendors.
Primary Duties & Responsibilities:
•Analyzes and processes contract changes (adds/moves/deletions) requested by customer and ensures compliance is maintained
•Monitor special bid proposals to maintain compliance among contract changes
•Monitors, analyzes, and maintains customer contracts in multiple vendor applications to ensure accuracy
•Partners with Client Executive and CAM Specialist to develop and implement initial CAM solution for Sirius’ customers
•Ensures Client contracts are fully activated and processed with the vendor so that the Client receives the correct support within the correct service levels as agreed to via the contract which ensures no lapse in service or support between the Client and vendor
•Develops and implements process improvement for CAM policies and procedures
•Researches and reconciles CAM client invoice disputes and SPEC charges and engages independently with vendors, distributors, and stakeholders
•Provide CAM Portal support and training to Sirius’ customers
Position Requirements Basic Qualifications:
•Bachelor’s degree in Business or a related field
•At least 3 years experience in analysis and monitoring of hardware and software contracting
•Demonstrated skills in Microsoft Office applications including: Word, Excel, PowerPoint, Outlook, etc…
Other Required Qualifications:
•Experience with vendor maintenance/servicing offerings and the ability to translate into solutions for Sirius’ customers
•Experience with IBM’s TEP (transaction exception process) for solution development and audit compliance
•Experience with multiple vendor applications such as IBM MCLM, LIA-BP, HP SAID, etc…
•Demonstrated knowledge of IBM TSS terminology, contract entitlement process, and flow
•Demonstrated experience in roles that require close professional relationships and collaboration with several stakeholder groups
•Demonstrated experience managing multiple technical and/or complex service delivery relationships concurrently
•Ability to understand and translate maintenance contract solutions into easy-to-understand terms
•Demonstrated presentation and communication skills
•Ability to work under minimal supervision, independently and/or as a member of a project team.
•Demonstrated skills in attention to detail, accuracy, and follow through
•IBM TSS Certification
Our success would not be possible without great people. We are dedicated to attracting, retaining and developing the best talent in our industry. We believe that each employee is essential to our success as a company. This success is measured not only by our clients and valued partners, but also our employees and the communities where we live. Sirius was built on a foundation of core values that respect all of these, while ensuring the company remains financially strong and competitive.
Respect for the Individual
High Customer Satisfaction
Excellence in Everything We Do
True Partnerships with Our Supplier/Partners
Economics in All That We Do - Spend Less Than What We Make
We have remained true to these values and have consistently improved how we implement them. We have great pride in our company and our employees. We believe in operating our business with the most modern methods and equipment, but with the old-fashioned idea that people, both our customers and our employees, are our most important assets. Respect for each individual employee and fair treatment of all employees is a first priority.
* Sirius Computer Solutions, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Sirius Computer Solutions - 9 months ago