Senior Operations Support Specialist
Willis North America - New Gloucester, ME

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Willis Group Holdings plc is a leading global insurance broker, developing and delivering professional insurance, reinsurance, risk management, financial and human resource consulting and actuarial services to corporations, public entities and institutions around the world. Willis has more than 400 offices in nearly 120 countries, with a global team of approximately 17,000 employees serving clients in virtually every part of the world. Additional information on Willis may be found at Northern New England Region at Willis is at the forefront of the development of the business and is recognized as a key driver of competitive advantage. This provides exceptional opportunities for our team to participate in wide variety of projects and activities.We have an opening in our New Gloucester Maine office for an Operations Support Specialist. This position primarily supports our Alternative Markets Department (self-insurance administration), but also provides all clerical and operational support for the loss control department and may also support the claims division as needed. The essential duties are as follows:This job will provide efficient assistance to the AMD account executives, loss control consultants and department managers with account processing following Quality Control Procedures, timely renewal of accounts and the issuance of certificates of insurance. The position will be responsible for developing and maintaining positive working relationships with our self-insured customers, Fund Administrators and service teams through regular communications and the timely response to inquiries.The job will also provide administrative support in the timely coordination of meetings, maintenance of files and filing systems, process daily mail and premium invoicing, payments and bookkeeping, as well as update and maintain the customer database, task list and calendar system.
KNOWLEDGE, SKILLS & ABILITIES* Knowledge of insurance and/or brokerage business a plus* 1 - 2 years Administrative Assistant experience* Bookkeeping knowledge* Knowledge of computer software including Microsoft Word, Excel, PowerPoint and Outlook* Willingness to learn Willis systems such as Sagitta, our claims systems and other internal programs* Strong verbal and written communication skills* Ability to work independently and on a team* Attention to detail required* Customer Service skills* Presentation skills* Critical thinking skills* Organizational skills* Interpersonal skills, including relationship-building skills with clients and co-workersWillis offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k and an employee stock purchase plan as well as many other options to full time employees.Willis is an EEO/AA employer who supports Diversity.

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