SUMMARY: Directs, administers, and coordinates the activities and services in the assigned Region of the organization for the achievement and support of policies, goals, and objectives established. The following are duties executed personally or through team members:
The primary purpose of the Director of Operations is to ensure the safety, compliance and fiscal responsibilities of the operation. Coach and grow the team in Customer First Foundation Principles through the Management Process. Exhibit the necessary leadership, analytical/decision making and managerial skills.
Essential Duties and Responsibilities:
Complete understanding of Watco Foundation Principles with the ability to foster and instill this thought process to other team members.
Full responsibility and oversight of the operations within the region.
Coach and teach management team to lead, train and develop all team members through the management process.
Ensure customer satisfaction and operational excellence.
Participate in customer meetings to build relationships.
Maintain and develop a safety culture among all Team Members
Participate in and promote regional and/or corporate initiatives.
Ensure that team members receive the proper training and tools to perform their jobs.
Routine interface with accounting, maintenance, engineering and other support service teams.
Routine communication and coordination with other corporate departments.
Guide and direct management team in the development, production, promotion, and financial aspects of the organization's products, services and People
Direct the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives.
Measure and evaluate performance expectations.
Oversee executives who direct department activities that implement the organization's policies.
Implement programs that meet corporate goals and objectives.
Create the structure and processes necessary to manage the organization's current activities and its projected growth.
Maintain a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession.
Develop and install procedures and controls to promote engagement and communication within the organization.
Manage the smooth and efficient flow of communication and business information.
Establish operating policies consistent with the chief executive officer's broad policies and objectives and ensure their execution.
Evaluate the results of overall operations regularly and systematically and reports these results to the Senior Vice President.
Ensure that the responsibilities, authorities, and accountability of all reporting team members are defined and understood.
Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
Strong organizational and leadership skills for a multifaceted work environment.
Excellent interpersonal skills, strong oral and written .
Detail oriented, and team and customer focused.
Ability to troubleshoot operational problems.
Familiar with applicable Federal, State and Local regulatory agency requirements.
Must possess a valid drivers license and a driving record satisfactory to the Company and its insurers.
Preferred Experience, Skills and Knowledge, above the minimum requirements, not required but advantageous in this position.
Bachelor degree in related field and 5-10 years related experience.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team members, planning, assigning, and directing work; appraising performance; rewarding and holding Team Members accountable; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Responds promptly to customer needs; responds to requests for service and assistance.
Participates in meetings. Able to build morale and group commitments to goals and objectives through team work. Able to read and interpret written information. Use leadership skills to mobilize others to fulfill the vision.
Develops, maintains and works within approved budgets and operating plans.
Support organization's goals and values. Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; Adapts strategy to changing conditions.
Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Safety and Security:
Observes safety and security procedures, maintains all regulatory paperwork as prescribed by the Company and all Government Regulatory Agencies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; inventory software; internet software and order processing systems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.