IT Tech Support
University of North Carolina at Chapel Hill 35 reviews - Chapel Hill, NC

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The North Carolina Translational and Clinical Sciences (NC TraCS) Institute is working hard to reduce the time it takes for laboratory discoveries to become treatments and to engage communities in all aspects of clinical research. The Institute also fulfills the critical need to train new generations of clinical and translational investigators. To support these activities, NC TraCS offers research communities access to a number of programs and services that will support all phases of research.

Applicants are invited to apply from all aspects of information technology, this would include a wide variety of activities ranging from programming, data analysis, data management, website and informational technology support, server management, etc.

Install, configure, maintain, and troubleshoot Including but not limited to IT hardware and software components to support the TraCS Institute user community and operational environment. Research, plan, and manage hardware and software installations, upgrades, and migrations as appropriate. Utilize problem and request management system to record and track daily operational issues and activities in a timely manner. Execute documented IT standard operating procedures, and create new procedure documents or updating existing ones where appropriate and requested by Management. 1. Identify and/or create training materials for TraCS Institute users related to IT hardware and software components and upgrade/migration efforts. Publish IT help and training resources on TraCS websites, and provide periodic training sessions for user community. 2. Perform duties in a responsible and security-aware fashion. Develop, document, update, and execute IT security standard operating procedures in alignment with University and School guidelines. Actively monitor IT systems and components for security related issues using QualysGuard security system, and keep abreast of changes and/or updates in guidelines and policies. 3. Communicate with management frequently and regularly to advise on the current status of outstanding projects and tasks, to advise of any issues or concerns in meeting organizational objectives, and to ensure that the lines of communication are kept open and management is aware of activities and needs. Adhere to all group, departmental and University standards, policies and regulations.

Education and Experience

The selected candidate will have a degree in computer, business, math/science related curriculum. Minimum of 2 years proven experience providing IT support to users and server operations within a Microsoft Windows and Office environment. Experience with health and/or research IT is a plus.

Special Physical and Mental Requirements

Stimulus/ARRA Funded

Special Instructions

Temporary Employment Policies INFOFORTEMPS

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35 reviews