Were looking for the best technologically inclined, service-oriented individual. Is that you? We are looking for an experienced, enthusiastic and well- organized individual to fill a Customer Service Agent position. This position has the responsibility to drive world-class customer support for TASER solutions for our customers in the law enforcement community, TASER distributors, and individual TASER owners.
TASER International is a fast paced company where employees enjoy working in an energized work environment that encourages innovation and rewards results. TASER International offers a competitive benefits package that includes medical, dental and vision insurance, stock options, 401K and a casual work environment
Skills/Qualifications: Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking
Prepares for customer inquiries by studying TASER products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications or opportunities
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
College degree preferred
Prior customer service a must
Strong interpersonal skills required
Computer skills including Microsoft Office Suite , SFDC
Technical background and understanding desired
Communication and organizational skills required
TASER International makes communities safer with innovative public safety technologies. Founded in 1993, it first transformed law...