ARIA Resort & Casino - Las Vegas, NV

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Supervise floor service in dining rooms during hours of operation.
  • Anticipate the guests’ needs and respond appropriately with a sense of urgency – personal supervision of guest complaints.
  • Maintain par levels and direct purchase of china, glass and silverware.
  • Train employees in the performance of their duties.
  • Maintain contact with cashiers to ensure correct policies and procedures for check handling/closing are followed by service staff.
  • Make daily floor plans per shift to ensure proper rotation and coverage of stations.
  • Review staffing, schedules and vacations.
  • Coach and train on policies and procedures.
  • Order supplies through the IP System and Purchasing.
  • Keep inventory form and stocking area updated.
  • Check on all reservations and special guest needs.
  • Ensure all dining rooms are in accordance with the 5 Star/5 Diamond Maintenance Program, to include carpet, walls, light bulbs, windows and overall general cleanliness.
  • Analyze financial reports on a daily, monthly, and yearly basis.
  • Identify and implement cost-cutting measures and initiatives.
  • Contact engineering department or other vendors to repair equipment.
  • Understand and manage Profit and Loss statements, general business practices of restaurant operation.
  • Manage POS pricing/maintenance issues to ensure checks can be processed correctly.
  • Follow current proper policies and procedures for manager comps and voids.
  • Utilize Avero to maximize sales and profits, manage daily labor and other operating expenses.
  • Delegate responsibilities to employees and supervise tasks to completion, correctly and on time.
  • Supervise staff activities, ways of access and egress to ensure complete compliance with Health Department and Fire Marshall Regulations.
  • Perform employee evaluations and manage all related to attendance records and FileNet in general.
  • Maintain a level of professionalism that will make guests want to return to the outlet.
  • Work as a team member, assisting all guests’ and employees’ needs and inquiries.
  • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
  • Follow all procedures and policies set forth by the company, division and department.
  • Follow all health and safety regulations.
  • Perform other job related duties as requested.
  • Discipline or commend employees following departmental rules and complying with the Culinary Collective Bargaining Agreement.
  • Maintain communication with the Executive Chef on all food service and menu issues.
  • Inspect the food coming from support departments to ensure freshness and quality.
  • Properly label and date all products for safe keeping and sanitation.
  • Exercise cost controls for all aspects of restaurant operation.
  • Conduct weekly FF&E checklists to maintain furniture, fixtures and equipment. Ensure dining rooms are in accordance with the 5 Star/5 Diamond Maintenance Program, to include carpet, walls, light bulbs, windows and overall general cleanliness.
  • Maintain direct communication with guests for special requests and large party reservations.
  • Communicate, train and support all company initiatives to front and back of the house staff.
  • Perform other job related duties as assigned.


    • At least 4 years of service experience in a similar dining environment.
    • At least 1 year of restaurant management experience.
    • Able to lead and mentor a team.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Excellent customer service skills.
    • Interpersonal skills to effectively communicate with all business contacts.
    • Ability to effectively communicate in English, in both oral and written forms.
    • Bachelor’s degree in a related field
    • Previous experience managing employees using a Collective Bargaining Agreement.
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 24 months ago - save job
    About this company
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    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...