provider with proven expertise in customer contact solutions and
business process outsourcing
. We provide call center outsourcing and outbound call center services for organizations that require Excellent Interactions Every Time.
Responsibilities
·
Develop and lead a team to ensure achievement of revenue targets, operational goals and 100% customer satisfaction.
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Supervise the overall daily operation including hiring, coaching, administration and discipline of employees to ensure cost effective and quality Operations.
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Ensure Customer satisfaction
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Meet assigned sales performance and profitability criteria
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Facilitate and participate in staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results
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Exhibit a high level of leadership presence within all aspects of the business
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Analyze various business reports for trend analysis and strategic planning purposes
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Responsible for all functions including sales, customer service, and technical troubleshooting.
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Analyze operations to continuously find methods to simplify procedures, improve processes, and maximize resources.
Qualifications
Educational Requirements
Bachelor’s degree required or related equivalent experience.
Professional Experience / Qualifications
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7-10 years in inbound/outbound telemarketing and telecommunications environment with a minimum of 5 years in a management capacity both strategic and operational.
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Client advocate with strong customer service skills.
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Excellent interpersonal skills
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Ability to manage staff and multiple programs requiring attention to detail.
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Flexibility and versatility in problem analysis and resolution.
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Ability to negotiate and discuss pricing and contractual arrangements.
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Direct marketing knowledge required.
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Ability to communicate across functional lines.
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Demonstrated knowledge of interviewing and selection process.
Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.
D/V/F/M EOE
Alorica - 10 months ago
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