The role of the Case Resolution agent requires a collections minded individual with a customer service background. Working in a blended call center environment, our CRS agents
assist callers with information regarding their cases. CRS agents need to demonstrate sound judgment and excellent customer service capabilities while having the ability to work
on multiple projects simultaneously.
> 1-2+ years call center experience in Collections/ Customer Service.
> Must possess ability to be assertive, not aggressive.
> Must have good verbal and written communication skills, including proper grammar and spelling skills.
> Must maintain professionalism in speech and written case notes.
> Must possess problem solving skills and be able to make decisions within the framework of the established guidelines.
> Multi-tasking and the ability to take and type notes simultaneously is very important.
> Must be able to work independently as well as in a team environment.
> Must have good attendance and punctuality.
> Must have basic knowledge of a call center including phones, calculator functions, fax and copy machines.
Hours for these positions will be 8:30 a.m. to 5:00 pm. (M-F) or 10:30 a.m. to 7:00 p.m. (M-F)
Location: Near KCI airport
Compensation: $10-$12/hr. DOE
Excellent Company, Great Working Environment, Competitive Benefits
BounceBack, Inc. - 2 years ago