Supports Production Printing Systems equipment (additional income is available for on-call hours worked to provide service for our customers' requirements)
Installs, maintains, and repairs company products and systems, on-site, including hardware, software and networking products
Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures
Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance
Manages parts inventory and territory to comply with established operating standard
Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance
Establishes and maintains face-to-face customer relations
Has understanding of customers' entire workflows and associated print management applications
Responsible for maintenance and required interface with pre/post equipment and vendors
Schedules work activity to accommodate customers' working environment and end users' SLAs
Possesses knowledge of industry trends and competitive equipment
Qualifications:
Qualifications:
High school diploma or equivalent; Trade or Technical School certification preferred
Minimum of 5 years related field experience as a technician working with business technology such as copier, printer or plotter
Excellent customer service skills
Proven electro-mechanical skills
Strong communication and organizational skills
Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP)
Ability and willingness to work with various teams
Possesses extensive knowledge of complete product systems, with a general understanding of related software, servers and channel configuration
PC literacy and understanding of basic network concepts
Has completed PC+: Hardware and PC+: Operating Systems
Has completed PC+: Networks
A+/ N+ Certification preferred
Available to work on a 24 hour, 7 days per week basis
Able to lift 50 lbs and be in mobile activity more than 50% of the time (Walking, standing, stooping/kneeling)
Must possess a valid drivers license
CSA is an equal opportunity/affirmative action employer encouraging workforce diversity (M/F/D/V).
