Sr Digital Service Engineer- St Louis
Oce - Mechanicsburg, PA

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Additional responsibilities include:
  • Supports Production Printing Systems equipment (additional income is available for on-call hours worked to provide service for our customers' requirements)
  • Installs, maintains, and repairs company products and systems, on-site, including hardware, software and networking products
  • Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures
  • Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance
  • Manages parts inventory and territory to comply with established operating standard
  • Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance
  • Establishes and maintains face-to-face customer relations
  • Has understanding of customers' entire workflows and associated print management applications
  • Responsible for maintenance and required interface with pre/post equipment and vendors
  • Schedules work activity to accommodate customers' working environment and end users' SLAs
  • Possesses knowledge of industry trends and competitive equipment

  • High school diploma or equivalent; Trade or Technical School certification preferred
  • Minimum of 5 years related field experience as a technician working with business technology such as copier, printer or plotter
  • Excellent customer service skills
  • Proven electro-mechanical skills
  • Strong communication and organizational skills
  • Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP)
  • Ability and willingness to work with various teams
  • Possesses extensive knowledge of complete product systems, with a general understanding of related software, servers and channel configuration
  • PC literacy and understanding of basic network concepts
  • Has completed PC+: Hardware and PC+: Operating Systems
  • Has completed PC+: Networks
  • A+/ N+ Certification preferred
  • Available to work on a 24 hour, 7 days per week basis
  • Able to lift 50 lbs and be in mobile activity more than 50% of the time (Walking, standing, stooping/kneeling)
  • Must possess a valid drivers license

CSA is an equal opportunity/affirmative action employer encouraging workforce diversity (M/F/D/V).

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