Help Desk Technician

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Under the direction of the ITS Director of User Support, the selected candidate will provide first level phone support for all hardware/software computer related Helpdesk calls for 1100 users. Candidate will perform related functions as follows: troubleshoot agency hardware and software network problems via phone; log and track calls into Helpdesk database; process user requests for hardware/software installation; manage ITS hardware and software inventory; assist in purchasing; and provide basic training for MS Office and DDC applications.

Minimum Qual Requirements

1. A four-year high school diploma or its educational equivalent, and

(a) six months of full-time mainframe, mini-computer or LAN/WAN computer operations experience or service desk/desk top support experience acquired in the past one year and three months; or

(b) graduation from an approved technical school (approximately 675 hours) with a specialization in mainframe/mini-computer operations and/or technical support acquired in the past five years and three months; or (c) currently valid A+ or Network+ certification; or

2. An associate degree or 60 semester credits from an accredited college including or supplemented by 12 semester credits in computer technology; or

3. Education and/or experience that is equivalent to “1” or “2” above. Undergraduate credit may be substituted for experience on the basis of 30 semester credits, from an accredited college, including or supplemented by six credits in computer technology for three months of experience. However, all candidates must have a high school diploma or its educational equivalent.

Experience which primarily involves performing computer data entry and/or using word processing, spread sheet and/or database applications as an end user is not acceptable towards meeting the education and experience requirements for this examination.

Preferred Skills

Candidates must have strong knowledge of basic computer functionality and MS Office with power user experience in Excel. Should possess strong communication skills and a professional phone manner.

To Apply

For City Employees, please go to Employee Self Service (ESS), click on Recruiting Activities/Careers and Search for Job ID #115288.

For all other applicants, please go to NYC Careers, and search for Job ID #115288.

Do not email, mail or fax your resume to DDC directly. No phone calls will be accepted.


35 Hours

Work Location

30-30 Thomson Ave L I City Qns

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.