Executive Account Manager, National Accounts, Oakland or Burbank, CA
We are seeking a qualified Executive Account Manager in our West Coast Offices to retain and grow our National Line of Business.
This role is responsible for building and influencing relationships with key decision makers and stakeholders at the senior-executive and/or C-level on the customer team. Overseeing all aspects of the customer/consultant relationships, Executive Account Managers also develop and execute account and book-of-business strategies to meet or exceed customer and market expectations, and achieve membership, revenue and margin targets. In addition, Executive Account Managers educate our customers on thought leadership health care topics and issues, and partner with them to develop innovative solutions to solve their business objectives. Executive Account Managers consistently demonstrate KP value to key customer/consultant decision-makers, challenge their thinking, and seek opportunities to competitively position KP by understanding our customers' business issues and the competitive environment, aligning our solutions with their business needs, and advising our customers throughout the business cycle. Internally, Executive Account Managers lead the KP National account team and collaborate with internal stakeholders, physician market leaders, and subject-matter experts across multiple KP Regions and functions to effectively position our offerings and deliver a consistent experience for our National customers/consultants.
Retain and grow existing accounts in assigned book of business, generally consisting of complex national and global customers
Identify membership growth, retention and expansion opportunities through understanding our customers' business objectives, their industries, and the dynamics of the health care market
Demonstrate KP value proposition to customers/consultants by aligning our capabilities to address their needs
Collaborate with National Account Management leadership and internal stakeholders to develop and execute strategic account plans to build successful partnerships with our customers and consultants and position KP for sustainable growth
Strategically consult with customers/consultants on all components of their health benefits and employee wellness strategies
Build and maintain consultant/channel partnerships to increase business potential
In alignment with strategic account plans, oversee the development and execution of member engagement plans to achieve growth targets in all regions
Model effective leadership behaviors to guide our account teams and ensure a consistent and positive customer experience across all KP Regions
Convene and facilitate discussions with KP executives to drive agreements on strategic issues and policies related to specific accounts
5-8 years experience required in sales, account management, business development, and/or managing business to business relationships
Bachelor's degree in marketing, finance, business administration or 4 years equivalent work experience required
Appropriate state insurance license required or ability to obtain one within 120 days of hire date
Requires business travel
MBA, MHA, or MPH preferred
Health insurance or benefits consulting industry preferred, but not required
Kaiser Permanente - 17 months ago
America’s leading not-for-profit health plan, Kaiser Permanente serves more than 9 million people from 37 hospitals and 611...