Customer Service Rep (Wisc)
LexisNexis - Onalaska, WI

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Risk Solutions




Work Schedule 8:30-5:00 Central time

Do you like the fast pace of a call center environment?

Can you talk and type at the same time?

Do you enjoy researching the cause of client issues?

Are you interested in a career in employment screening--drug testing/background checks?

LexisNexis’ Occupational Health Services Division in Onalaska, Wisconsin, is seeking a qualified individual to join our team. LexisNexis offers great opportunities within an expanding organization.

Customer Service is our first priority.

We are seeking a sincere, friendly individual who is able to resolve client issues and exceed their expectations.

Responsibilities include: telephone / email technical support assisting customers with highly confidential information, working with lab providers, collection site vendors and our Medical Review Office.

Applicants must be well-spoken, organized and capable of multi-tasking.

This individual must also possess the ability to effectively prioritize their workload, be extremely adaptable and be able to stay focused.

A proven track record of providing superior customer service is required, as well as call center experience (minimum 1 year), and proficiency with Microsoft Office, including Word and Excel.

This is a temp to perm position.



HS Diploma or equivalent experience ; Bachelors Degree preferred

1 Year Customer Service Experience

Excellent Verbal and Written Communication Skills

Little or no travel required.

Utilize PC daily-Microsoft Office, Excel, Word.Ability to effectively prioritize work.

Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.

Must be extremely adaptable and be able to stay focused.

Must be able to adapt to intense workloads, schedules and diverse situations with a sense of urgency.

Occasional Lifting (10 pounds maximum) may be required.

LexisNexis is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis and Nexis services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK] ( ), LexisNexis serves customers in more than 100 countries with 15,000 employees worldwide.


Call Center experience (minimum 1 year)

Minimum 35 wpm

Proficiency with Microsoft Office, including Word and Excel

Organized and capable of multi-tasking, can talk and type

Excellent Verbal and Written Communication Skills

Job Posting

Jan 10, 2013, 6:19:58 PM

Unposting Date


About this company
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LexisNexis® is a leading global provider of legal research and content-enabled workflow solutions. LexisNexis consists of two...