This Patient Accounts Receivable Representative position is responsible for assisting patients with financial aspects of their hospital service and collecting outstanding balances. The ideal candidates must have 2-3 years healthcare reimbursement experience in a hospital or provider setting, be highly organized, detail oriented, demonstrate excellent follow-up skills, and have great communications skills.
Essential Duties & Responsibilities:
Follow up on all claims from billing through final resolution.
Review and prepare claims for manual and/or electronic billing submission.
Correct and identify billing errors and resubmit claims to insurance carriers.
Follow up on payment errors, low reimbursement, denials, etc.
Review Insurance EOB’s and initiate appeals as necessary.
Print and mail UB92s or HCFA 1500s as necessary for account resolution.
Act cooperatively and responsibly with patients, visitors, co-workers, management and clients.
Maintain a professional attitude.
Maintain confidentiality at all times.
Minimum Knowledge, Competencies & Qualifications:
2 years experience in healthcare customer service or insurance collections field.
Ability to work well individually and in a team environment.
Able to work in a professional, corporate setting.
Knowledge of/experience working in hospital operations, specifically hospital IT/IS.
Experience working with customer support/client issue resolution management.
Proficiency with MS Office
Excellent oral and written communication skills.
No travel is required.
MedAssets is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
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