Office Services Site Supervisor/Records Clerk
Document Technologies, Inc - Redwood City, CA

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DTI is seeking candidates for the position of Site Supervisor. Candidate must have Copy/Mail and Records Experience.

Responsibilities and Essential Functions:
Assist with monthly management report compilation & review
Assist with and/or attend monthly meeting with Client
Assist with Client surveys
Assist with Preparation, presentation, and review of Annual Reports
Provide excellent client service to all end users at the site
Continuously look for opportunities to increase the efficiency of our operation
Seek opportunities to increase our capabilities and make recommendations to the Site Manager
Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Serves as a liaison between DTI, the client's administration and DTI site employees
Involved in marketing DTI's support service offerings throughout the firm
Conducts site specific training with DTI service team members
Supervise productivity and evaluate service personnel assigned to the site
Assists with performance reviews of All DTI service personnel
Ensures compliance with performance standards and make sure hours of operation are covered without incurring un-billable overtime
Delegates tasks to Service Specialists in order to meet production deadlines
Works with service employees to meet their individual needs and career path objectives
Maintain all records and report pertaining to production and volumes at the site
Maintain a proper inventory of all office supplies required for the efficiency of all support services
Collects information necessary to compile monthly management reports
Maintains a facility that is organized and meets tour quality standards at all times
Comply with DTI policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone
Other duties as assigned

Required Characteristics and Credentials:
Minimum of 1 year professional level work experience in a production environment, preferably a photocopy or printing facility
1 year of supervisory experience and/or management experience
Experience in an FM vendor/client on-site support center preferable
High School Diploma or equivalent
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any !Ā§complaint!" situations
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Reading, writing, and arithmetic skills required
Visual acuity
Able to convey information and ideas through speech in ways that others will understand
Able to listen to and understand information and ideas presented through spoken words and sentences
Able to speak clearly so listeners understand, identify and understand the speech of another person
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision

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