Under the direction of the Vice President of New England Heart Institute & Physician Practice Network and in collaboration with the Medical Director and within established policies and procedures, the incumbent performs the following duties:
Manages daily operations of clinical department(s) incorporating continuous improvement initiatives. Leads the health care team in all aspects of the daily operations. Provides direction to practice through monthly monitoring and achievement of annual budget and business plan. Communicates practice achievement plan to physicians and staff to ensure quality and productivity efficiency standards are met/exceeded. Places emphasis on physician productivity, revenue enhancement, expense management and physician satisfaction with CMC/Dartmouth Hitchcock. Directs the day to day operation of practice. Implements CMC best practice models in clerical and clinical areas, medical record management protocols, and regulatory compliance, including adherence to Joint Commission standards. Provides or delegates training on policies and procedures (e.g. registration, billing coding, new payer plans, reimbursement and accounting). Train new employees in department administrative procedures. Ensures each employee understands how to access the Dartmouth Hitchcock Policy and Procedures Manual as well as the Catholic Medical Center Administrative Policies. Integrates new physicians to practice (schedule, staffing, call, provider #’s, etc.) in a timely fashion. Documents and communicates progress to VP of NEHI/Physician Practice Network. Assures credentialing process of physician is accurate and complete. Guides physician enrollment into appropriate payer plans. Assume leadership responsibility for the operational and informational management systems in hospitalist practice. Develop efficient procedures with an emphasis on high quality patient care in the following areas: patient scheduling, clerical office procedures, transcription, referring physician communication process, and informational systems use. Develop policies and procedures for all internal operating systems. Standardize systems between departments as appropriate. Conducts monthly meetings at each practice with physicians and staff to keep information current and resolve issues. Prepares agendas and maintains meeting minutes. Ensures practice purchases are within budget. Follows Accounts Payable procedures, controls capital equipment and inventory; maintains fixed assets in coordination with fixed assets policies. Oversees physical property; serves as a liaison between offsite facilities manager, condo associations as appropriate and Practice. Provide leadership and direction for department(s) in maximizing revenues and minimizing operating costs/expenses by periodically reviewing patient billing, coding practices and compliance, fee structure, and the implementation of revenue maximization and cost control measures where appropriate. Coordinate these activities with the institutional operating plan and the specific financial plan for the department. Reviews each practice’s monthly income statement and registration/billing reports - provides financial information to each physician on a regular basis.
QUALIFICATIONS: Education: • Bachelor’s Degree required. Master’s degree preferred.
Experience: • Three years of relevant experience in healthcare management, billing and reimbursement or related field preferred. Prior experience with budgetary preparation and systems development required. Excellent organization, interpersonal, oral and writing skills. Exemplary leadership qualities. Ability to relate and deal effectively with physicians, administrators, support staff, and the general public with a high degree of tact and discretion required. Proficient in Microsoft Office.