Student Support Coordinator
Stratford University - Woodbridge, VA

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Synopsis of Role:
The Student Support Coordinator provides direct and administrative support for the Manager, Student Support. The general purpose for this position is to assist students with solutions and referrals for academic and personal issues. The Student Support Coordinator will use word processing programs to generate documents, reports, charts, and tables; respond to telephone inquiries and provide customer assistance; research information for reports, meetings, and provide detail on previous actions. The Student Support Coordinator may be requested to oversee temporary help and work-study students. The Student Support Coordinator is also responsible for gathering, analyzing and editing information for various Career and Student Support projects as well as conducting such activities in accordance with university policies and regulations, consistent with the highest ethical standards.

Essential Functions:
Develop Student Support programs to include counseling, activities, student advocacy, and student publications

Participate in the retention process and assist in its improvement

Assist in student outreach efforts

Develop and implement student activities to boost student morale

Maintain a bulletin board for students and staff

Advocate as mediator between students and staff

Provide tutoring services to assist with academic success

Consistently conduct follow-up on all assignments to assure successful completion

Participate in appropriate university activities that may include: open houses, regional presentations, training sessions, orientation programs, career days, etc.

Adhere to all state, federal, accreditation, and University rules and regulations

Recommend changes and improvements in processes

Other duties as assigned

Critical Skills and Job Complexity:
Strong personal accountability and attention to detail orientation to meet daily, weekly, and quarterly assignments

Ability to complete tasks with a high quality of performance

Committed to quality service to students, faculty, and staff

Good oral and written communication skills

Willingness to work extra hours when necessary

Required Education and Experience:
Bachelor’s degree

Three to five years of progressively responsible job experience

Basic knowledge of university academic rules and regulations

Good general business knowledge

Work Environment:
Office environment

Local travel may be required

Stratford University - 2 years ago - save job
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