Increase overall revenue of AAA Hoosier Motor Club service centers by promoting products and services, and performing customer service duties for members while meeting the highest quality standards, achieving and/or exceeding ATS Quality Standard #8 per AAA National guidelines. Aggressively utilize “POC (Point of Contact) the HMC Way” training to ensure achieving the maximum results at each point of contact opportunity with every customer.
This position is also the major backup support position for the BMV Department within the Service Center. This position is responsible for the accuracy, accountability, and success of the BMV operations within AAA Hoosier Motor Club. It is also responsible for achieving and utilizing in depth knowledge of BMV policy and procedures in daily activities along with their ATS duties. This person is the “support” person for BMV activities within a service center during peak periods and is fully cross trained and accomplished in all BMV duties, policies, procedures, and obligations.
Gains knowledge of and markets products/services, as well as, serving the needs of members which include but are not limited to the following:
Accurately handling financial assets and other negotiable instruments so as to protect the club or its’ customers.
Promotes, sells, and processes Basic, Plus, Plus RV, and Inter-club Memberships, hotel/motel/car Reservations, VISA Travel Products, AAA Box Office Tickets, AAA Travel Store products, Show Your Card & Save, Marketing promotions, and other products and services;
Promotes AAA travel agency by cross-selling products; refers customers to Travel Agents.
Enthusiastically promotes Booster Award program and the AAA Auto Club Cellular Telephone program;
Answers member inquiries or direct members to responsible department through working knowledge of AAA programs;
Enthusiastically counsel members on travel plans (TripTik routings, marked maps, TourBooks, hotel-motel-car reservations, brochures, etc.); ensuring that the best routes, construction, and other information is presented to the member.
Performs daily cashiering/accounting duties, bank deposit reconciliation and completes daily sales records;
Utilizes POS (point of sale system) on all transactions, continually enhancing personal skill levels enabling accurate reporting within the service center inventory items
Makes telephone calls to expired members so as to obtain membership renewal
Performs stock functions including physical lifting of any AAA materials, i.e. TourBook boxes; etc.
Meets appropriate goals/quotas set forth by management; and
Apply knowledge of policies and procedures and relay this information clearly and understandably to every member situation.
Reports in writing any variances from established internal controls or any other abuse of established financial (accounting) procedures to service center management, Director of Service Center Operations, and Internal Auditor.
Continues to upgrade technical expertise in the auto travel/member services areas.
Commutes to any service center or the Communication Center and provides coverage, as directed by Auto Travel Coordinator/Senior Auto Travel Coordinator or Service Center Manager
Performs BMV duties as requested by S.C. Manager, Daily, Weekly, or Monthly
Performs additional tasks as assigned by supervisor or management.
EDUCATIONAL/EXPERIENCE REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below briefly describe the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED).
Preference will be given to candidates with sales experience and eighteen (18) months of Auto Travel experience and/or training.
Valid U.S. driver's license
Ability to interact and communicate with members/guests/co-workers.
Ability to work in a team to accomplish pre-determined goals.
Ability to use basic math skills to accomplish assigned tasks.
Excellent map reading skills and knowledge of U.S. geography
Ability to operate office machines (typewriter, copy machine, computer, calculator, multi-phone line, FAX machine)
Ability to travel independently throughout the building to access information. This may include climbing, balancing, stooping, kneeling, or crouching.
Completed BMV training course as specified by BMV policies and procedures.
Completed Criminal History Background and other checks for Stars access
Ability to lift and/or move up to 25 pounds regularly and up to 40 pounds occasionally.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
AAA Hoosier Motor Club - 10 months ago
AAA Hoosier Motor Club offers the following recommendations for proper child safety seat installation:
Be sure to check both vehicle and...