Bendix King - Customer Support Representative II - 3rd Shift
Honeywell - Albuquerque, NM

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Now is an excellent opportunity to advance your career today! The CSR II - 3rd Shift role will allow you to showcase your talent in a dynamic start-up team environment.

Honeywell Aerospace is a $10B SBG (Strategic Business Group) with 40,000 employees in over 125 domestic and international locations. We are a leading global aviation supplier designing, manufacturing, and distributing advanced electronic systems, products, and services to commercial, defense and space industries.

Bendix King is a strategic business unit in Aerospace. It is a global leader in Aviation serving General Avionics (GA) business. Its quality products, integrated system solutions, and services make flying more comfortable, more secure, and more productive in every corner of our world. You can find leading-edge Bendix King Technology in all its current products in GA cockpits of the world. This position will be located in Albuquerque , NM .

This is a 3rd shift position. Hours are: Sun – Thur; 12:00 AM to 8:30 AM

Administer customer sales orders and contracts by utilizing tools and technology to quote, receive, enter, and execute customer orders quickly and efficiently . In addition, an analysis of each order is conducted to ensure accuracy and consistency per customer requirements. This often necessitates clear and precise communication with other functional areas as to specific customer requirements and contract flowdown.

Manage order flow from booking to delivery and provide periodic updates to customers and internal sales and program leaders when changes occur. This is accomplished by working closely with Supervisors, Site Coordinators, Schedulers, Forecasters, and Finance to ensure accurate and timely information is obtained and shared.

Address complex issues where limited amounts of data analysis is required. Exercise a medium level of judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Assist in the identification of areas and opportunities for process improvement and/or cycle time reduction as well as contribute to the implementation of improvement opportunities.

Make timely changes to existing customer accounts. Specific information such as notes, tagging, drop ship information, and billing addresses are routinely changed.

Address incidents of customer dissatisfaction and assist with timely resolution. This includes utilizing escalation paths if necessary and keeping the customer informed.

Provide assistance in resolving customer invoice disputes of products and services. This involves communication with other functional areas. In addition, the individual must gather the cause(s) of the dispute and take corrective action as appropriate to prevent such disputes in the future, if possible.

Work with immediate supervisor to absorb work when others are out due to illness or vacation. This includes phone coverage, responding to emails, faxes, and attending select meetings.

Attend specialized group training periods for gathering information regarding new processes, IT functions, sales and service bulletins, contract changes, and other applicable changes that routinely affect performance to a customer.

Provide assistance and training to coworkers when needed.

Basic Qualifications :
  • Bachelor's degree in Business or Engineering or related field or High School diploma and 3 years experience in a customer service related field in lieu of degree.
Additional Qualifications:
  • Uses professional concepts and Bendix King objectives to resolve issues in effective ways.
  • Must possess excellent written and verbal communication skills.
  • Strong organizational and problem solving skills along with the ability to work collaboratively with numerous internal functional areas at all levels.
  • Ability to work in a fast paced multi-tasking environment.
  • Evidence of proficiency in Microsoft Word, Excel, and Outlook.
  • Have the ability to use knowledge based management tools and the Internet is desired.
  • Familiarity with Customer Relationship Management (CRM) tools is highly desirable.
As an Equal Opportunity Employer, Honeywell is committed to a diverse workforce.

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Honeywell - 24 months ago - save job
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