Online Playground Projects Coordinator (DC)
KaBOOM!, Inc. - Washington, DC

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The KaBOOM! Community Engagement Team is one of several work teams--including Marketing, Communications, and On-line, --which together make up the Mass Action Department. The mission of the Mass Action Department is to integrate KaBOOM! programming to leverage internal resources and external opportunities to inspire action for the cause of play. The KaBOOM! Community Engagement Team plays a critical role in this mission. The team consists of a Coordinator of Research, Manager of Playful City USA, Coordinator of Playful City USA, and an Online Playground Projects Coordinator.

The Online Playground Projects Coordinator is responsible for ensuring the growth and successful use of Our Dream Playground a Do- It- Yourself Playground Planner tool on ourdreamplayground.org through Community Management: recruiting, nurturing and supporting a community of users who will use Our Dream Playground to build real-world playgrounds and representing the needs of DIY playground builders as KaBOOM! improves its online tools.

Responsibilities:
Community Management:
Build, nurture, manage and ensure the success of an online community of users who are planning their own playspace-building projects using tools available at ourdreamplaygroun.org

Actively facilitate users’ movement through, and successful completion of, the DIY Planner and related online tools.

Develop, implement, and monitor the success of incentive programs designed to drive projects to completion.

Participate as an active member of the product development team to support ongoing improvements of the ourdreamplayground.org site

Assist with the transition of Our Dream Playground into the main portal for all KaBOOM! assisted playground builds; ensuring that the planner meets the needs of community partners, grantees, and DIYers

Work closely with equipment vendors and other KaBOOM! partners who are channeling users to the DIY Planner; actively help them to succeed.

Reach out to individual DIYers, including via phone; assist users who need help and/ or have stalled in their projects.

Develop and facilitate online and in person trainings that support user’s ability to complete a playground build.

Summarize key e-mail and phone discussions within the “Help Desk” section so that all users can benefit. Rally users into discussion and engagement.

Facilitate DIY involvement by the broader KaBOOM! network, including staff, play advocates and other kaboom.org users- and specifically working to establish a system for supporting grantees, community partners, and alumni needs in Our Dream Playground

Encourage buddy and mentor relationships between users.

Respond to all incoming DIY-related email and phone inquiries in a timely, helpful and enthusiastic manner.

Distill & document best DIY practices, then work to spotlight them — both within the DIY planner and elsewhere, including outside kaboom.org.

Help to develop and lead DIY-related webinars.

Help successful users of Our Dream Playground to continue engaging with their community and with other users via kaboom.org after their Build Day.

Ensure that DIY “graduates” participate in the Help Desk, act as mentors for other DIYers, volunteer for local projects, etc.

Help build a formal process for KaBOOM! staff (especially project managers) to help DIY users, while encouraging user/user interaction.

Identify U.S. communities that are planning to build playspaces; reach out to key participants (online or via phone) to encourage use of KaBOOM! online tools.

Assist with the promotion of success stories via Our Dream Playground and social media; generally work to raise profile of KaBOOM! as a resource for DIY builders.

Support the active recruitment of potential users for the DIY Planner.

Via these actions — and others as appropriate — ensure that KaBOOM! reaches its annual DIY build goals.

Actively contributes to our inclusive work environment by valuing other people regardless of differences and takes an active role in promoting practices that support diversity, inclusion, and cultural competence.

Qualifications:
Bachelor’s degree required .

At least 3-5 years of professional experience, with 1-2 years of specific experience in community engagement and/or managing an online community.

Playground building experience, or at minimum a deep commitment to learning how to build playgrounds (CPSI certification can be earned on the job).

Relationship-builder with the flexibility and finesse to “manage by influence” and to liaise with a wide range of internal and external constituents.

This position requires exceptional verbal and written communication and editing skills, as well as excellent interpersonal skills, including the demonstrated ability to establish and maintain relationships with people. The ability to understand and organize information, and to write about or talk extemporaneously on that information, is essential.

An ability to plan and organize well, but also to be flexible in adapting plans and altering direction in response to new or changing circumstances;

Proficient in the Microsoft Office suite of computer programs (Word, Excel, PowerPoint, Outlook, etc.) and comfortable with the use of electronic mail and the Internet to meet daily responsibilities.

Willingness to travel an estimated 10% to 15% during the year

Experience in and/ or desire to work with low-income communities

Commitment to the KaBOOM! mission.

Finally, a strong ethical character capable of handling confidential information is critical.

Additional Qualifications ( Not required, but beneficial ):
Experience in building playgrounds and/or participating in a community built playground

Working in a non-profit organization focusing on online community management or community building

Experience in managing external email communications, blogging, and/or other online communications

Programming for community engagement and/or community advocacy issues.

Essential Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must have the ability to maintain acceptable standards of office conduct; the ability to handle stress, get along with others, and work in a cooperative and team oriented manner. The employee must have computer skills and the ability to type on a computer. The employee must regularly lift and/or move objects up to 10 pounds. Office days may involve sitting at desk, using computer for 10-12 hours. Other job tasks will require movement around the office. At times, the employee may be required to drive a KaBOOM! vehicle. Occasional travel is required. Extended hours will sometimes be necessary.