Support at RightScale is unique and requires a Systems Engineer with a vast range of knowledge and desire to learn at the cusp of technology to resolve problems in cloud computing.
RightScale Support Engineers support the entire OSI model and work frequently to resolve issues with Linux, Windows, Apache, Scripting, MySQL, Networking and much more.
Successful candidates thrive to work with this fast paced, cutting edge technology.
RightScale Support Engineers are the key to RightScale’s superior customer service.
Customer care is a key to this role, successful candidates must have exceptional written and verbal communication skills.
Job Responsibilities include, but are not limited to the following:
Promptly respond to questions and problems within the requirements of the customer’s service level agreement.
Resolve or escalate customer queries with regards to the RightScale product set.
Accurately report and track support tickets through the RightNow ticketing system.
On-call pager rotation to provide 24/7 emergency technical support.
Provide information and shared learning to other members of the team.
Demonstrate excellent customer service skills through all levels of communication.
Contribute to the knowledgebase, Wiki and other RightScale resources to help build the best customer experience.
Work closely with the team to ensure that all company and personal goals are met or exceeded.
The ideal candidate has a Technical Background and Experience that includes:
2+ years in a customer-facing technical support role
Linux Systems Administration
Linux Distributions: CentOS, Ubuntu, SuSE, RHEL
Basic Windows server troubleshooting skills
Database Architecture, Management, Configuration
Scripting – Bash, Ruby
Networking – TCP/IP
Backup / Recovery / High Availability Architecture
Open Source software installation, configuration, community support, etc.
Infrastructure Design, Implementation, and Automation
All candidates are expected to possess the following skill set:
Self-starting learner who thrives under pressure and enjoys success
Excellent communication skills and strong organizational skills
Dedication to individual development, challenging teamwork, and new technology
Flexibility in a dynamically growing/evolving company
RightScale is a great place to work and we are looking for only the best.
Index Ventures - 15 months ago