Interactive Patient Care Manager (Part-time) - Wilmington, DE
GetWellNetwork - Wilmington, DE

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GetWellNetwork, Inc.® provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model called Interactive Patient Care™ to improve performance and patient outcomes. The company further extends the value of existing IT investments by integrating seamlessly with electronic medical record and patient portal applications.

GetWellNetwork has been recognized by KLAS® as the leader in the Interactive Patient Systems category for the third consecutive year and is also exclusively endorsed by the American Hospital Association .

With more than 200 employees across the U.S., GetWellNetwork is dedicated to changing the lives of millions of patients and families every year. If you're passionate about working in a high-growth, dynamic and innovative environment that is changing an industry, then we want to hear from you!

Opportunity: Interactive Patient Care Manager (Part-time) - Wilmington VA Medical Center

If outcomes improvement and patient centered care are your passion, then we want to speak with you! We’re looking for a talented, enthusiastic and committed individual to work as a Part-time Interactive Patient Care (IPC Manager) on-site with our client at a designated Veteran’s Administration Medical Facility in Wilmington, Delaware. The Part-time IPC Manager will be on-site for 20 hours per week.

The GetWellNetwork Part-time IPC Manager is responsible for effective product utilization and successful outcomes for the GetWellNetwork system at a designated client hospital. The IPC Manager is a partner with hospital staff, advising on how the GetWellNetwork can drive and support patient-centered care practices. This position collaborates with the client (Hospital) and the GetWellNetwork team to gain alignment on the interactive patient care blueprint for success agenda. Ultimately the IPC Manager will take the GetWellNetwork program to the next level by driving nurse engagement, focusing on increased utilization and leading project management of functionality to drive outcomes.

Duties & Responsibilities
  • Develop, manage and maintain excellent relationships with all nursing staff, hospital administrators and other key client contacts; Serve as one of the primary points of contact in our account model for the client, providing superior customer service to patients, nurses, administrators, other staff members. Actively solicit staff and patient feedback; communicate results to appropriate representatives.
  • Assist in the development and execution of strategic and outcomes achievement plans for the account; Advise client on the blueprint for success, our IPC tools and their effectiveness regarding outcomes as well as the overall usefulness of the GetWellNetwork system. Arrange and conduct twice yearly key executive meetings to review the strategic plan on Return on investment (ROI); Educate and facilitate participation in research.
  • Monitor client satisfaction and quality goals by facilitating regular project status meetings with appropriate hospital representatives. Continuously communicate updates to hospital staff regarding all aspects of the use and status of system.
  • Conduct nurse and staff training; orient staff on the functionality and use of the system; actively participate in hospital staff nursing and steering committee meetings promoting interactive patient care.
  • Monitor system utilization daily; identify and address any “hot spot” areas of underutilization; continuously work with staff to improve system utilization, as well as provide recommendations for improvement.
  • Proactively troubleshoot technical issues onsite with remote support. Monitor system performance and keep detailed documentation on performance. Provide onsite technical support to system users either in person, by telephone, or through email. Use GetWellNetwork tracking system for reporting and resolving issues/complaints.
  • Serve as the project manager on all development, content and configuration requests for the hospital; oversee and ensure prompt resolution of operational issues/complaints. Execute and manage the action plan for implementing features and functionality to achieve strategic outcome objectives.
  • Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Create, audit and maintain system content or work with the Client Innovation team to create hospital specific content.
Required Skills
  • Exceptional relationship builder, understanding the nuances of internal hospital relationships and how to operate appropriately and effectively in the hospital environment to drive deliverables.
  • Dynamic communicator, able to motivate and influence others through fact based client and product understanding, combined with genuine passion for the product and hospital outcomes.
  • Customer service focus – we are each individually committed to our client experience.
  • Thrives in an environment of uncertainty. No two days are the same on the job so you need to have a strong sense of flexibility and ability to “go with the flow”.
  • Ability to work as part of a remote team and maintain GetWellNetwork focus while based on client site.
  • Desire to make a meaningful impact on hospital outcomes and patient’s lives.
  • Willing to work evening/weekend hours as needed.
  • Ability to travel up to 20%.
Required Experience
  • Previous military personnel and veterans are encouraged to apply.
  • Previous experience working within a hospital or other healthcare environment required.
  • Bachelor’s Degree or equivalent 4-6 years military work experience required.
  • Must be willing to submit to a federal government background check and regular drug testing.
  • Previous project management and training experience preferred.
  • Demonstrated history of service excellence.

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