Casual Male Retail Group Inc. - Tucson, AZ

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Tailor - Destination XL

General Summary:

The primary focus of the Tailor is to be responsible for maintaining the high customer service in men’s tailored clothing and presentation standards for which we are known. The Tailor’s primary job function is to perform wide-ranging functions from fitting garments to sewing machine maintenance. Our Tailors must adhere to all company guidelines, procedures and applicable state and federal laws to ensure efficient daily operations. They must demonstrate high standards of performance and exhibit those standards. The Tailor works as a member of the store team in supporting operational activities that generate sales. DXL Tailors should have a passion for clothing and fashion and the ability to sell tailored clothing. The ability to develop and maintain long term customer relationships is critical.

Essential Position Responsibilities:
  • Help create and maintain a store culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth; Demonstrate detailed knowledge of all products and services.
  • Responsible for fitting of all garments.
  • Responsible and oversee all alterations according to fitting specifications with the ability to meet the client time frame.
  • Responsible for establishing fitting blocks for garments.
  • Responsible for recording personal productivity.
  • Responsible and oversee all alterations according to fitting specifications.
  • Responsible for maintaining sewing machines.
  • Responsible for effective implementation of all visual merchandising standards and operational direction. Ensure that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion. Help create merchandise presentations and displays that have impact, are customer focused and maximize sales.
Qualifications & Requirements:
  • Minimum of 1-2 years of tailoring experience.
  • High school diploma or equivalent required; college or university degree helpful, but not required.
  • Excellent interpersonal, creative problem solving, organizational and time management skills.
  • Demonstrates superior customer service techniques and experience with problem/complaint resolution.
  • The ability to read, analyze and interpret company policies and procedures and communicate effectively with all levels of the organization.
  • Strong basic math skills and solid computer skills.
  • Ability to learn, interpret, apply and retain a variety of instructions and policies and procedures furnished in written, verbal, diagram or schedule form.
  • Applicants considered for this position will be required to pass a pre-employment assessment and may be required to pass a background check.
Casual Male Retail Group, Inc. , together with our subsidiaries, is the largest specialty retailer of big & tall men’s apparel with retail operations throughout the United States and London, England. We operate over 450 stores which include Casual Male XL retail and outlet stores, Rochester Big & Tall stores, Destination XL stores and a direct to consumer business, including catalog and e-commerce sites for B & T Factory Direct, LivingXL.com, and ShoesXL.com. The Company is headquartered in Canton, Massachusetts, and its common stock is listed on the NASDAQ Global Select Market under the symbol “DXLG.” We pride ourselves on the very best quality merchandise and top-notch customer service. We hope you consider an exciting career opportunity with us by applying today!