Ideal candidate is a mature, responsible, dependable individual who enjoys working in a fast-paced environment; is people-oriented; can handle multiple tasks simultaneously; and possesses a flexible schedule. Excellent communication and leadership skills; the ability to make sound decisions quickly; and a cooperative and flexible nature are essential. Individual must be self-motivated, detail oriented, and trustworthy. Previous parking operations experience or previous supervisory experience in a cash handling environment is required. A college degree and previous experience working with iParc parking management software is preferred.
OBJECTIVE: Support COSI’s mission by providing strategic leadership and direction for the on-site parking operation. Ensure the highest levels of customer service and parking revenue generation. Lead the Parking Operations Team and ensure adherence to all parking operations policies and procedures. Sustain COSI’s Guest Services Strategy by creating a culture of service aimed at providing a positive book-end experience for all guest visits to COSI.
ACCOUNTABILITIES/ESSENTIAL JOB FUNCTIONS include, but are not limited to:
Manage and lead all COSI Team Members assigned to the parking operation. This includes:
1. Hiring and training Team Members as necessary.
2. Conducting periodic evaluations and providing coaching and discipline in accordance with COSI procedures.
3. Ensure adequate daily staffing with-in the constraints of the parking operations budget.
Develop and support on-site parking operations plans.
Meet or exceed revenue targets on an annual basis.
Coordinate monitoring and trouble-shooting of automated parking equipment as necessary
Respond quickly and accurately to guest questions and concerns when escalated to management level.
When necessary arrange for and oversee traffic control provided by Special Duty Columbus Police Officer(s).
Create and maintain a regular training plan for all Parking Operations Team Members.
Develop and manage the Parking Operations budget in coordination with the Director of Guest Relations.
Update iParc management software as necessary to ensure accurate charges to all parking customers.
Create and maintain accurate daily, monthly, and quarterly reports regarding parking operation revenue, expenses, usage patterns, etc.
Manage all monthly parking contracts, including maintaining an accurate account of all monthly parkers, timely follow up on late or missing payments, managing approved user database, proximity card activation and distribution, etc.
Coordinate daily shuttle service from COSI lots to downtown office buildings for monthly parkers during winter months.
Act as the primary liaison between COSI and contracted parking system preventative maintenance providers.
Supervise the timely and accurate completion of daily count-down forms as they relate to the parking operation. This includes daily reconciliation of on-site parking validation, pay-on-foot payment machine, pay-on-entry handheld systems, and automated parking exit stations.
As necessary coordinate the collection and deposit of cash receipts from Automated Cashier equipment.
Coordinate the distribution and processing of parking vouchers issued by various COSI Departments. Ensure accurate and timely cross billing each month in regard to vouchers redeemed.
Reconcile Group bus parking with the Call Center and Finance on a monthly basis. Ensure all buses parked on COSI grounds are accounted for as part of the group reservation and check-in process.
Establish regular and on-going communication with other COSI Teams whose operations overlap with the parking operations. These may include Guest & Safety Services, Facilities/Ground Maintenance, Finance, Box Office and others.
In conjunction with the Director of Guest Relations provide periodic evaluation of parking operation and suggest changes as necessary to maximize revenue and reduce costs.
Perform Parking Operations Team Leader duties as necessary and be available to cover peak hours, absences, etc.
Serve as an active member of COSI’s Mobilization meeting.
Provide a superior level of Guest service by being a positive role model in punctuality, dress, and attitude.
Support general COSI operations through participation in meetings as appropriate.
Serve as an example to other COSI Team Members in matters of appearance, attitude, and performance in a manner best serving COSI paid and Volunteer Team Members and Guests.
In accordance with COSI's Guest Services Strategy, and as opportunities present themselves, provide excellence in Guest Services by assuring Guest safety, using courtesy to drive each Guest interaction, by delivering the COSI show, and by keeping operations efficient.
Perform other duties as assigned by the Director of Guest Relations.