DD Traders is the parent company of DEMDACO, a Kansas City wholesale gift company, specializing in gifts, tabletop and home décor.
The position of Key Account Coordinator will ensure and facilitate an effective relationship with assigned Key Accounts. Manage all aspects of customer service to the account. Assist the Key Account Executive in maximizing revenue while meeting the customer’s needs. Assist other departments by facilitating effective communication between all parties. Take leadership role in identifying, tracking, & solving departmental constraints. Assume Key Account Executive role during the absence of designated Key Account Executive.
Essential Duties and Responsibilities include the following. (Additional duties may be assigned.) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Identify and detail organizational structure of assigned key accounts
Maintain and update all contact information for all contacts identified in the account
When a Key Account Executive (KAE), Regional Sales Manager (RSM), or Account Executive (AE) is not assigned to or is currently not able to perform their assigned Key Account duties, Senior Key Account Coordinators will assume the role until a new KAE, RSM, or AE is assigned to or return to manage the key account.
Organize all business records associated with each account
Develop working relationships with relevant contacts at accounts as well as corresponding reps and rep principles
- Maintain clear and distinct filing system to organize accounts and orders
- Keep current orders organized and all relevant information regarding orders together
- Maintain spreadsheets and records of purchase orders to effectively communicate states and tracking information to customers and reps.
- Ensure all current records and correspondence is easily accessible by other DEMDACO associates.
Communicate effectively in a timely manner regarding information/status requests from customers and reps.
Manage sample and product image requests ensuring they arrive in time frame required when possible
Coordinate with credit and collections and be the first contact prior to customer contact to ensure accurate collection of information. Specifically regarding terms or discount discrepancies.
Review assigned Key Account Vendor Compliance Manuals and Routing Guides, create appropriate exemptions documents as needed based on DEMDACO’s current operating procedures, submit exemption documents to appropriate contacts, and insure receipt of signed authorization of exemptions documents for DEMDACO records.
Manage customer orders by:
Meet all special Key Account requirements including but not limited to:
- Verifying orders meet negotiated terms and discounts as well as other aspects of the customer relationship
- Confirming order receipt with account or rep where appropriate
- Confirming order is entered in a timely and accurate manner
- Confirming order goes to warehouse in a timely manner
- Verifying that order is picked and shipped and communicate tracking numbers/PRO numbers to rep and customer when needed.
Investigate and assess problems, suggest possible solutions/remedies and determine root cause of process failure
- Product stickering
- Carton labeling
- Verifying and communicating pallet specs
- Verifying and communicating shipping specs
- Ensure special accounting/invoicing specs are met
Prevent chargeback claims through effective account management. However, if such claims are submitted, work to gather appropriate materials to disprove claim or work with all internal departments to eliminate any such claim from occurring again in the future.
Understand and constantly be aware of current inventory problems or shorts list. Communicate with Inventory Control regarding needs and reserve product where applicable.
Travel to meetings with clients and/or trade shows to represent DEMDACO as directed by the Director of Sales or Vice President of Sales & Marketing. Occasional site visits to our distribution center will also be required.
Maintain current store listing for national accounts served by a distribution center.
Prepare account update report and meet with National Sales Director (NSD) regularly as agreed upon to insure NSD is aware of the current status and state of each Key Account Assigned.
Prepare and cover any additional Key Accounts during the absence of another team member.
Takes a leadership role in helping to prevent future or resolve current issues that could negatively impact overall Key Account Sales.
Develop and maintain “Cost To Serve” analysis spreadsheet to accurately determine overall order or account profitability margin as well as create follow up plan to ensure the “Cost To Serve” analysis for approved orders or accounts meet or exceed approved margin rate
Competencies necessary for success in this job :
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity; Upholds organizational values.
Organizational Support – Follow policies and procedures; Completes tasks correctly and on time; supports organization’s goals and values.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; seeks increased responsibilities; Asks for and offers help when needed.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
Professionalism – Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
Qualifications for this position: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Competent in entire MS Office suite and specifically
Familiar and comfortable with an Oracle system
Familiar and comfortable with a back office accounting systems
Works very well under time deadlines and pressure
Keeps detailed and accurate records and is highly organized
Excellent verbal and written communication skills.
Requires HS Diploma
Must have at least 2 years Customer Service experience, related to account mgmt.
Supervisory Responsibilities: None
Work Environment: Office
Physical Demands: Some lifting of 50 lbs. or less may be required from time to time.
Job Benefits Overview:
Keyword: Key Account Executive - Leawood, Ks
- Competitive salary
- Equal Opportunity Employment
- And more
From: DD Traders Inc.