Entry level technical writing for aspiring software developer
Genesys Telecommunications Laboratories, Inc. - Daly City, CA

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Summary of the Position
We are looking for a talented Associate Technical Writer, who would like to expand their knowledge and skills by documenting complex technical solutions within a Global Company with worldwide representation. The ideal candidate should have some technical background, as well as technical communication knowledge. In this position, the candidate will design and create a variety of technical publications related to Genesys Telecommunications software. He or she will work with Development, Quality Assurance, Technical Support, Professional Services, and Training Departments in a cross-functional, team environment to gather information, and then create and maintain high-quality technical documentation. Preference will be given to candidates interested in innovative strategies for technical content production and deployment. The successful candidate should be based in the San Francisco Bay Area.
Responsibilities
Acquire and organize basic source material for transformation and synthesis into customer-facing, online documentation that meets a high standard for accuracy and readability. Work with Development, Quality Assurance, and Product/Project Management to ensure appropriate creation and timely deliverables to coincide with software product releases. Work cooperatively with other technical writing staff to ensure appropriate coverage of several kinds of product releases. Continually seek to improve existing documentation processes and content. Create short videos to complement the documentation suite. Maintain knowledge in the field of technical publications. Achieve a high degree of product knowledge in order to produce quality materials. Seek to provide innovation for the packaging and delivery of technical publications. Follow corporate style guides to ensure a consistent look and feel for publications. Qualifications/Skills/Experience
Excellent organization, communication, and interpersonal skills. A quick learner with excellent problem solving skills. Familiarity with writing technical publications for a technical audience. Some experience with professional technical writing tools and HTML used to create and manage technical publications. Knowledge of software API documentation. Familiarity with online content-delivery tools and platforms. Experience in working with extremely complex technical solutions. Desired experience includes familiarity with contact-center software, telecommunications technology and standards, cloud-based solutions, or other highly technical systems.

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