Under moderate supervision, identifies business issues and opportunities and recommends appropriate solutions. Plans, performs and implements process improvement initiatives. Plans and designs business processes. Designs, and recommends or executives process, system, and organizational changes in order to improve and support business systems and activities.
Collecting and analyzing the business requirements and transferring the same knowledge via effective project planning and tracking to management.
Evaluating the data collected through task analysis, business processes and client feedback.
Providing suggestions to the operations team during the development stage of product to meet the clients business needs.
Preparing accurate and detailed business process documents, SLA tracking methods, budget planning, cost control monitoring, P&L and
functional specification documents.
Communicating effectively with external clients and internal teams to deliver products functional regarding EASE service
Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.
Designing and executing the disaster recovery test scripts and test scenarios.
Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine
issues in services and software.
Managing any change requests related to the working project plans daily to meet the agreed deadlines.
Bachelors degree preferred.
Minimum of 18 months to three years of experience working with financial institutions.
Advanced skills in MS Word, Outlook, and Excel
Solid mathematical aptitude and effective project management skills.
Ability to analyze and document complex business processes.
Ability to make effective decisions under pressure.
Ability to think analytically and should be a problem solver.
Ability to gather and interpret relevant data and information.
An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
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Jack Henry & Associates (JHA) provides integrated in-house and outsourced software systems for data processing to some 12,000 banks,...