Lands' End Shop Sales Consultant (#2623)
Lands' End - Rutland, VT

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This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers.

Job Responsibilities:
• Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
• Maintains knowledge of Lands’ End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Under the direction of the Lands’ End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands’ End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look
• Responsible for fitting room support and store recovery
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.

Responsibilities/Skills/Experience Requirements

• Previous leadership experience required; in specialty retail environment strongly preferred
• Excellent selling skills; demonstrated ability to achieve sales goals
• Ability to develop team performance through training and coaching
• Demonstrated ability to coach, provide feedback and manage substandard performance
• Excellent communication and negotiation skills
• Excellent organizational skills
• Ability to delegate and prioritize tasks and responsibilities
• Ability to receive feedback and take action when appropriate
• Availability and flexibility to work varied hours to support the needs of the business
• Strong computer skills; familiarity and ability to use social networking sites for customer engagement activities as directed

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